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Dealer-Manufacturer Issues Move to the Back Burner

It wasn’t too awfully long ago when we surveyed farm equipment dealers about their biggest concerns, inevitably issues with their manufacturers would be ranked among their most concerning dilemmas. From dealer purity and succession planning to industry consolidation, many dealers were angry or fearful about their manufacturers tactics and plans to give their business to another dealer. They more readily made their feeling known a few years back.
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September 2016 Tractor & Combine Analysis

Supply and demand is alive and well in the U.S. agricultural economy. Harvest of U.S. crops has begun and brings with it a great expectation of a record yields. Like a huge seesaw, high demand for a commodity elevates the prices customers are willing to pay for that product and when there is an excess worldwide inventory, prices fall to meet the slowing demand.
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And Now for the Good News…

You’ve seen the stats — dissatisfied customers will tell 8-10 people all about their pain, while positive experiences are shared only with 2-3 others.
OK, as a bonus for enduring my rant, I promised you a good customer service story. Gonna give credit where it’s due.
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To The Point: The Death of Service Expectations

I can carp with the best of ‘em when it comes to lousy customer service. For most of my life, I’ve believed I’m entitled (yes, I used that word) to a decent experience when handing over a buck in exchange for a product or service. And when I don’t get it, man, do I see red. Just ask my wife.
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From the Desk of Dave Kanicki

Are Ag Mergers & Acquisitions Really Bad for the Industry?

For some folk, it’s automatic — any and all industry mergers and/or significant acquisitions are bad, anti-competitive, designed to squeeze out smaller competitors and must be stopped at all costs. At least they must be closely scrutinized to determine who might be harmed and how much damage might such a transaction cause.
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