Dept. Management

From sales to the parts department, find information on how each department contributes to the success of your dealership and how to implement new procedures.

ARTICLES

Increasing Productivity and Efficiency Boosts Dealership Profits in the Age of Amazon

Kelly Mathison, a consultant and trainer at the Western Equipment Dealers Assn. Dealer Institute, discusses emphasizing interdepartmental teamwork and personalized, rather than automated online-based, service in ag equipment dealerships in order to maximize profits per hour.
“What are the two critical factors that really drive the financial success of your business?”
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Be a Leader, Not a Boss: Top Tips for Motivating Employees to Boost Sales

Trent Hummel, a trainer at the Western Equipment Dealers Assn. Dealer Institute, forgoes teaching sales strategies to instead drive staff-wide motivation and engagement to boost sales and improve the quality of work within businesses.
Trent Hummel brings over 25 years of dealership management experience to the Dealer Institute at the Western Equipment Dealers Assn. (WEDA).
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Increasing Your Parts Sales Through Your Service Department [Webinar]

As whole goods sales slowdown, there is added pressure on aftermarket financial performance. Customer and competitive forces are also major challenges for dealer profitability. WEDA Dealer Institute Trainer Kelly Mathison offers insights on improving performance and increasing profitability through interdepartmental cooperation between parts and service. [To view any of our webinar replays, you must be logged in with a free user account.]
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Daniel Surprenant

Daniel Surprenant

Daniel Surprenant has 30 years of experience in dealership training. His training company is Formation Future Inc. He is also a founding member of the Machinery Advisors Consortium.

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