Part 1 in this series is based on a profile assessment conference call on May 21, 2026 by Bryan Arzani, vice president and co-founder of Results Group and president of Innermetrix North America. The following is his description of key trait indicators from research that he shared before delving into a profile assessment exercise into matching positions to a future candidate.

John Fulton has been appointed as a Dean’s Chair in The Ohio State University College of Food, Agricultural, and Environmental Sciences.

Devon McGwin, development and compliance director with Warranty Consulting Services, notes that with nearly two decades of experience, he has seen the "gravy train" of simple warranty reporting disappear. 

When dealers talk about return on investment (ROI) on coverage, they are rarely referring to ROI in the traditional financial sense. In practice, the conversation is about the value created by the investment.