With the importance of parts and service increasing as the ag economy continues to decline, making sure aftermarket operations are running at peak performance is key.

The world has been shut down. Did you let that stop your business? Probably not!

Technology is a “Force Multiplier” for your dealership. The force multiplier concept comes from the military but to explain it simply, think of a hammer. A hammer amplifies your effort to produce more output.

In a recent webinar, Trent Hummel, consultant and trainer with the Western Equipment Dealers Assn.’s Dealer Institute, outlines key areas where dealerships can find room to generate extra cash in their wholegoods department.

Trent Hummel, a consultant and trainer with the Western Equipment Dealers Assn.’s Dealer Institute recently gave a webinar for Farm Equipment where he explained how dealers should be taking down credit card numbers ahead of time, when to get OEMs to help pay for warranty losses and how to increase billing efficiency.

In a recent webinar, Trent Hummel, consultant and trainer for the Western Equipment Dealers Assn.’s Dealer Institute, explained how dealers can maximize the benefit of their OEM return program, sell obsolete parts to the wholegoods department at a discount and have their technicians assist by upselling parts while on service jobs.

Trent Hummel, consultant and trainer for the Western Equipment Dealers Assn.’s Dealer Institute, explained in a recent Farm Equipment webinar how simple actions like examining expense reports and arranging for payment as services are rendered can improve cashflow.

Dealership marketing managers at farm equipment dealerships have been pushing digital tools for sales and lead management for years, but the adoption of such tools has been slow. The current coronavirus crisis forced the adoption of such tools for Koenig Equipment, a 15 store John Deere dealership group in Indiana and Ohio, says vice president of marketing Marguerite Kleinedler.

For the most part, the service departments at 21st Century Equipment’s 17 stores are operating as normal as customers prepare for spring planting, with one exception.