Dept. Management

From sales to the parts department, find information on how each department contributes to the success of your dealership and how to implement new procedures.

ARTICLES

‘What? So What? Now What?’ Identifying & Adapting to Trends in Your Market

Consultant David Parker encourages dealers to go through the exercise of identifying trends in their marketplace, how those trends are going to impact their business and how they need to respond.
There’s no doubt that the ag market is changing. Whether it’s growing use of equipment leases, farms consolidating, farmers retiring, “new” buyers turning to used equipment, or some other trend, every dealer is facing a different market than they have in years past.
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People & Profits: The ‘Value’ of Relationships

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?


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Conversations in Ag

Delegation, Innovation & Managing Growth as Manufacturers

Two Canadian manufacturer representatives, John Redekop, owner and founder of Mandako Intl. in Manitoba, and Brad Baker, senior product manager for Salford Group In Ontario, offer their unique perspectives on business growth and finding trustworthy employees to keep management afloat amid expansion.
Two Canadian manufacturer representatives, John Redekop, owner and founder of Mandako Intl. in Manitoba, and Brad Baker, senior product manager for Salford Group In Ontario, offer their unique perspectives on business growth and finding trustworthy employees to keep management afloat amid expansion.
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People & Profits: The ‘Value’ of Relationships

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?


Read More

To The Point: A New-Era Hybrid Position?

As our small company grew and org charts were redefined, sales management was off-loaded from my plate last year to create more capacity for strategy and vision. And probably not unlike transitions at your dealerships, I work hard every day not to stick my nose back in. Michael Ellis, director of sales, is managing me through the weaning stage.
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Daniel Surprenant

Daniel Surprenant

Daniel Surprenant has 30 years of experience in dealership training. His training company is Formation Future Inc. He is also a founding member of the Machinery Advisors Consortium.

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