Dept. Management

From sales to the parts department, find information on how each department contributes to the success of your dealership and how to implement new procedures.

ARTICLES

George Russell

Leadership Lessons: Good to Great Dealership Flywheel Spoke #3 Build a Strong Culture & Leverage Vital Processes

“Culture eats strategy for breakfast” — a quote attributed to management guru Peter Drucker defines the core idea of this spoke. The best plans fail without a strong culture to support them. On the flip side a strong culture means your dealership is more likely to overcome setbacks and changes even without a strong strategy.
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Eis Implement Makes Strides as Single-Store Operation

Empowering employees to make the decision on margin vs. increased unit sales on a case-by-case basis has helped the dealership improve its absorption rate.
The single-store John Deere dealership can be hard to find these days, but in Two Rivers, Wis., Eis Implement is a thriving business that has found ways to make its smaller footprint work in its favor.
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Measuring Sales Success Through Customer Satisfaction

When it comes to sales activities, H&R Agri-Power Regional Manager Jeff Morgan looks for more than a certain number of calls made per day. He expects as many quality calls in a given period as possible from his sales team.
“This is the only job I’ve ever had.” Jeff Morgan is no stranger to the agriculture industry. As the third generation at H&R Agri-Power, Morgan’s position in the business feels like destiny to him.
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Conversations in Ag

2 Industries, 1 Problem: Recruiting Technicians

Former teacher Richard Dugan and Ryan Goertzen, a former college president and current vice president of maintenance workforce development for AAR Corp., a global aerospace company based in Chicago with 60 locations worldwide, sat down during the Equipment Dealers Assn. 2019 Workforce Development Summit in Louisville, Ky., to compare notes on their challenges — and successes — in hiring technicians.
Former teacher Richard Dugan and Ryan Goertzen, a former college president and current vice president of maintenance workforce development for AAR Corp., a global aerospace company based in Chicago with 60 locations worldwide, sat down during the Equipment Dealers Assn. 2019 Workforce Development Summit in Louisville, Ky., to compare notes on their challenges — and successes — in hiring technicians.
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Conversations in Ag

Avoiding Hefty Fines When Doing Business Out of State

A changing landscape of state and municipal legislation regarding collecting and remitting out-of-state sales and income taxes could cost you if you don’t comply.
Rex Collins, principal at HBK CPAs & Consultants, and Tim Berman, a former dealership owner who is now innovation manager at Constellation Software, discussed the issue when they met up recently at GIE+Expo in Louisville, Ky.
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Daniel Surprenant

Daniel Surprenant

Daniel Surprenant has 30 years of experience in dealership training. His training company is Formation Future Inc. He is also a founding member of the Machinery Advisors Consortium.

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Farm Equipment

Precision Farming Dealer Summit coverage

The 2020 Precision Farming Dealer Summit draws sold out crowd in January.

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