Wayne Brozek, an experienced former parts department manager who trains dealers on ways to improve their parts and service operations, sat down with Farm Equipment and offered expert advice on parts department processes and tips on how to increase profits.
Duane Bouska has a better grasp on the technician shortage than most. He’s spent the last 26 years as an instructor at the Northeast Iowa Community College in Calmar, Iowa, working the school’s John Deere TECH Program. In that time, he’s seen the needs and wants of his students change dramatically.
The biggest takeaways comes down to labor rates and who is completing the job. In many cases it would’ve made more sense to lean on a junior staffer or freelancer with lesser workload and complete it at a lower labor rate.
With technicians in short supply these days, Wayne Brozek, consultant and trainer with WB Global Services, says dealers need to be actively recruiting the next generation of service technicians, as well as employees for other departments.
In this episode of On the Record, we look at a recent AEM survey that found the majority of ag equipment manufacturers reported improving supply chain issues. In the Technology Corner, Noah Newman looks at Leaftech Ag's new handheld tissue analysis tool. Also in this episode, CNH Industrial's latest acquisitions and Titan Machinery's fiscal year 2023 earnings.
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