Best Practices

Learn from other dealers how to successfully implement different best practices into your operation.


CDK Global
Upcoming Webinar

Engaging with Customer 2.0 [Webinar]

In this webinar we’ll show you ways to help you stay connected to your customers (and employees) no matter where they are – at home, in the field or on the jobsite – and in ways that are safe and sustainable.
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Ask the Expert: Growing Bench Strength Part 2: Cutting Out Bad Habits

Last month I started this series off by talking about where to find young talent. As discussed, there are several different places and ways to bring good, young talent from colleges and technical schools to the dealership. 

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Executive Q&A

Koenig Equipment Reevaluates Metrics

Aaron Koenig, president and CEO of the 15-store John Deere dealership group, discusses how the organization has stayed focused on strategy.

Koenig Equipment is no stranger to change. In its 117 years in business, it has seen changes that range from trading horses for implements to a shift in its major line (including several years of operating both John Deere and Case IH stores). 

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Communicating & Measuring for Success in Service

Anne Blotz, service manager at Ritchie Implement, breaks down how she keeps her department on track and the metrics they use to optimize productivity.

In Cobb., Wis., Anne Blotz, service manager, walks through the service department at Ritchie Implement, a 4-store Case IH and Claas dealer in southwest Wisconsin and Farm Equipment’s 2015 Dealership of the Year. 

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Kim Schmidt

Getting Back on the Road

In typical years, the first quarter is a busy time for our staff, with a lot of time spent out of the office at industry events, meetings and visits with dealers. It’s hard to believe that with the exception of a few regional visits to dealers it’s been a year since we’ve done any extensive travel.

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Ask the Expert: Growing Sales Bench Strength Part 1: Finding Young Talent

The hardest part of any sales manager or sales lead’s job is dealing with salespeople. Typically, salespeople are hard to keep between the ditches.

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Daniel Surprenant

Daniel Surprenant

Daniel Surprenant has 30 years of experience in dealership training. His training company is Formation Future Inc. He is also a founding member of the Machinery Advisors Consortium.


EDA and ARI Network Services Announce Final Digital Marketing Webinar for 2018

Contact: Alex Hoffman
During this webinar, ARI’s marketing coordinator, Chloe Banholzer, will walk through proven methods to generate more reviews and explain how to turn both positive and negative reviews into opportunities. Read More

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Farm Equipment

A Closer Look at Ritchie Impement’s Service Department 

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