Trent Hummel, a consultant and trainer with the Western Equipment Dealers Assn.’s Dealer Institute recently gave a webinar for Farm Equipment where he explained how dealers should be taking down credit card numbers ahead of time, when to get OEMs to help pay for warranty losses and how to increase billing efficiency.

In teaching telephone techniques to salespeople and sales managers, I'm always amazed at how many misunderstand the value of the incoming calls to the business. Salespeople many times don't treat them as true lead. This misjudgment is costing the salesperson and the business thousands of dollars every year.

In a recent webinar, Trent Hummel, consultant and trainer for the Western Equipment Dealers Assn.’s Dealer Institute, explained how dealers can maximize the benefit of their OEM return program, sell obsolete parts to the wholegoods department at a discount and have their technicians assist by upselling parts while on service jobs.

Trent Hummel, consultant and trainer for the Western Equipment Dealers Assn.’s Dealer Institute, explained in a recent Farm Equipment webinar how simple actions like examining expense reports and arranging for payment as services are rendered can improve cashflow.

The Equipment Dealers Assn. has announced its next COVID-19 related webinar, Returning to Work and Establishing a New Normal on Tuesday, May 5th at 1:00 p.m. central time.

Dealers share how their businesses have pitched in to help their communities — and employees — during these uncertain times because of the COVID-19 pandemic.

Dealership marketing managers at farm equipment dealerships have been pushing digital tools for sales and lead management for years, but the adoption of such tools has been slow. The current coronavirus crisis forced the adoption of such tools for Koenig Equipment, a 15 store John Deere dealership group in Indiana and Ohio, says vice president of marketing Marguerite Kleinedler.