Customers don’t like to wait. At the same time, customers don’t necessarily enjoy being passed on to someone who is lacking the expertise to assist them properly. It’s because of this conundrum that when discussing call centers at the dealership, the jury is still out

Equipment Dealer Consulting, LLC, the certified public accounting firm affiliated with Western Equipment Dealers Assn. (WEDA), released the 2019 Cost of Doing Business Study. In this webinar, Gord Thompson, Trent Hummel and Curt Kleoppel, CPA, CVA, review and analyze the findings from this report and what that could mean for your dealership in 2020. Register now >>