Opinions & Columns

Greg Peterson

Machinery Pete: 3 Examples Illustrate Surprises in Today’s Machinery Market

November is off to quite an interesting start. I saw some very strong auction prices during the first 10 days of the month. These strong auction sale prices don’t surprise me — even in this stubborn down ag economic cycle we’re stuck in. Why am I not surprised? Because it’s the same thing I’ve been seeing now for 6 years in a row now going back to 2010.
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Charlie Glass

October 2016 Tractor & Combine Analysis

Supply and demand is alive and well in the U.S. agricultural economy. Harvest of U.S. crops has begun and brings with it a great expectation of a record yields. Like a huge seesaw, high demand for a commodity elevates the prices customers are willing to pay for that product and when there is an excess worldwide inventory, prices fall to meet the slowing demand.
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Kanicki

Dealer-Manufacturer Issues Move to the Back Burner

It wasn’t too awfully long ago when we surveyed farm equipment dealers about their biggest concerns, inevitably issues with their manufacturers would be ranked among their most concerning dilemmas. From dealer purity and succession planning to industry consolidation, many dealers were angry or fearful about their manufacturers tactics and plans to give their business to another dealer. They more readily made their feeling known a few years back.
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Lessiter

And Now for the Good News…

You’ve seen the stats — dissatisfied customers will tell 8-10 people all about their pain, while positive experiences are shared only with 2-3 others.
OK, as a bonus for enduring my rant, I promised you a good customer service story. Gonna give credit where it’s due.
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Charlie Glass

September 2016 Tractor & Combine Analysis

Supply and demand is alive and well in the U.S. agricultural economy. Harvest of U.S. crops has begun and brings with it a great expectation of a record yields. Like a huge seesaw, high demand for a commodity elevates the prices customers are willing to pay for that product and when there is an excess worldwide inventory, prices fall to meet the slowing demand.
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Lessiter
To the Point

The Death of Service Expectations

I can carp with the best of ‘em when it comes to lousy customer service. For most of my life, I’ve believed I’m entitled (yes, I used that word) to a decent experience when handing over a buck in exchange for a product or service. And when I don’t get it, man, do I see red. Just ask my wife.
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