I facilitated a management class recently and the group lamented that they couldn’t find young people to work in their dealerships. In frustration one of the participants exclaimed, “These people just aren’t normal!” His statement resonated strongly around the room and sparked some lively conversation.

I facilitated a management class recently and the group lamented that they couldn’t find young people to work in their dealerships. In frustration one of the participants exclaimed, “These people just aren’t normal!” His statement resonated strongly around the room and sparked some lively conversation.

I challenged readers of this column to “Make 2018 the Year of Human Capital Investment.” Training is likely a key part of your human capital investment. Below is a professional perspective on how to make training work and how to make it pay from one of my Machinery Advisors Consortium colleagues, Daniel Surprenant. — George Russell

How much of what we “know” is really true? How much is based on facts? Or is it just what we have always thought? Take the simple task of crossing the street.

How much of what we “know” is really true? How much is based on facts? Or is it just what we have always thought? Take the simple task of crossing the street.

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?