Opinions & Columns

From the Desk of Dave Kanicki

Will CNH Learn From IH's Mistakes?

If the new company formed by the merger of CNH Global and its parent company, Turin, Italy-based Fiat Industrial S.P.A., looks familiar to you old timers, it should. The major businesses of the new CNH Industrial farm equipment, construction equipment and trucks are nearly identical to that of International Harvester when it was the big dog of equipment and truck manufacturers.
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From the Desk of Dave Kanicki

New Changes Coming to Farm Equipment Dealerships

We all have a tendency to ignore things that are happening elsewhere because they aren't happening right in our back yard. Well, maybe dealers should start paying more attention because what's happening elsewhere like in other states could easily end up in their own back yard.
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From the Desk of Dave Kanicki

Introducing Farm Equipment's New Editorial Advisory Board

While compiling the report for the July issue of Ag Equipment Intelligence on the merger that will result in a new company to be called CNH Industrial, George Russell, who provided analysis for the story, sent along some excerpts from a book that he felt would give some context to the article.
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George Russell
Technology for Profit

What is CRM and Why Should You Care?

CRM means Customer Relationship Management. The short answer to why you should care is that your future success may depend on if and how you implement CRM. Retail, your business, the business of selling and serving end users, is very competitive. Long term success often depends on doing a lot of little things right. Selling and servicing farm equipment is no different than any other industry where CRM is now a standard practice. But our industry is just starting to learn about its benefits of and to use CRM successfully.
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Dr. Jim Weber
Business of Selling

Cultivating Customer Share

Rather than waiting for a potential customer to get a flat tire in front of the dealership or chasing low margin roll-over customers to amp up the dealership's volume bonus, dealers and sales managers, together with their salesforce, would be far better served developing meaningful and lasting relationships with the overwhelming number of customers that are seeking such a partnership.
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