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George Russell

People & Profits: Small Daily Improvements Key to Long-Term Results

By George Russell posted on April 7, 2018 | Posted in Best Practices, Department Management
This headline is based on a sign posted at my gym that made me think about your business, and my challenge to “Make 2018 the Year of Human Capital Development.” I started to think about the small things that you can do with your people to develop them and your dealership. Doing small things that lead to big things is a useful perspective for you to create change with your employees and colleagues. It provides an approach for you to do every day in order to create big improvements.
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Top Tips for Customer Training: For Both the Farmers’ & Dealers’ Benefit

The manager of Agri-Service’s separately-branded precision farming arm shares tips for their top-performing customer training sessions — ones that farmers don’t want to miss.
By Cody Searle posted on April 7, 2018 | Posted in Best Practices, Department Management, Precision Ag Sales & Service
I recently talked to industry people about their thoughts on customer training. One response was that customer events are a “necessary evil;” that customers expect it, so we do it. Another said, “We do them, but we don’t feel like we get anything in return from them.” And another said, “Our customers don’t remember anything that we teach them so why do them — what’s the point?”
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Kristie Stern
Guest Blog

Performance & Recruiting in the Digital Age — Still a ‘People First’ Function

By Kristie Stern posted on April 5, 2018 | Posted in Best Practices
In high performing dealerships, every team member — from the general managers to the sales reps, finance personnel, service technicians and marketing experts — will be found in front of customers each and every day, interacting with them, engaging with them, and building lasting relationships to secure a prosperous future for their business. They are the very lifeline that ties the organization’s success to the customer.
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Hills Arts Way
Sponsored Content: Success in Shortline Machinery

Hills Inc. Continues Tradition in Red River Valley

The North Dakota-based dealership is entering its fourth generation of equipment experts.
By Jen Bradley posted on March 19, 2018 | Posted in Best Practices, Dealer News
It was 1946 when Howard Hills decided to build a shortline dealership in the heart of North Dakota’s Red River Valley. Scott Hill says his father, John, took over after and he and his two brothers (Dave and Mike), are at the helm of Hills Inc. today. A couple of Dave’s sons are working their way into the family business as its fourth generation.
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