Best Practices

Dealership Minds 2014 Video

Managing Inventories with Many Equipment Lines

Parts inventory management presents a variety of challenges. It becomes especially tough as a dealership increases the number of different lines they carry. Jeff Randall, Senior Parts Manager, Middlebury Store at Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about his efforts to manage the location's parts inventory.
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Dealership Minds 2014 Video

Keeping Each Arm of the Dealership Working Together

Jennifer LaRock, Office Manager of the Middlebury, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about her responsibilities as office manager in trying to keep the different parts of the organization working together.
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Dealership Minds 2014 Video

Being Available to Customers

Aaron Keeler, Service Manager at the St. Albans, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about the importance of being available to customers. Keeler takes calls regularly on the equipment in the shop.
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Dealership Minds 2014 Video

Staying Busy With Winter Service Programs

Winter service programs have helped the service department at all 4 Champlain Valley Equipment stores keep busy in the slower season. Aaron Keeler, Service Manager at the St. Albans, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), explains the evolution of their winter service program.
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