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Dealership Minds 2014 Video

Keeping Communication Open During a Dealership Acquisition

February 9, 2014 | Posted in Best Practices
Tom Wood, Store Manager of the Berlin, Vt., location at Champlain Valley Equipment (headquartered in Middlebury, Vt.), explains why internal communication is so important for employees during a dealership acquisition. In October 2012, Champlain Valley Equipment acquired their Berlin location, which has been known as Riverside Equipment. As a salesman for Riverside at the time of the acquisition, who often filled the role of store manager while the owners were traveling, Wood became the de facto store manager.
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Dealership Minds 2014 Video

Major Changes from Dealership Acquisition

February 9, 2014 | Posted in Best Practices
Jason Bessette, Partner & General Manager of the St. Albans Store at Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about how the overall growth of Champlain Valley Equipment has impacted his dealership and work tasks.
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Dealership Minds 2014 Video

Reconstructing a Service Department

February 9, 2014 | Posted in Best Practices
Recent staff issues forced Jason Bessette, the general manager of the St. Albans location of Champlain Valley Equipment, to reconstruct the location's service department. Bessette's leadership has help the location turn a corner and push to improve overall customer service.
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Dealership Minds 2014 Video

Daily Operating Report Keeps Management 'On Top' of Numbers

February 9, 2014 | Posted in Best Practices
Jason Bessette, Partner & General Manager of the St. Albans Store at Champlain Valley Equipment (headquartered in Middlebury, Vt.), gives an overview of what's included in daily operating reports he pulls for the management team to keep everyone up on important metrics.
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Dealership Minds 2014 Video

Enhancements to Customer Care Program

February 9, 2014 | Posted in Best Practices
Jason Bessette, Partner & General Manager of the St. Albans Store at Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about his focus on the importance of keeping customers happy through a high level of professionalism in the service department.
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Dealership Minds 2014 Video

Actively Recruiting Young Talent

February 9, 2014 | Posted in Best Practices
Chantal Persons, Human Resources Director of Champlain Valley Equipment (headquartered in Middlebury, Vt.), explains the dealerships efforts at recruiting young talent to support future growth in the business.
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Dealership Minds 2014 Video

Transition to a 4-Store Dealership

February 9, 2014 | Posted in Best Practices
Chantal Persons, Human Resources Director of Champlain Valley Equipment (headquartered in Middlebury, Vt.), shares experiences from the growth the dealership has seen in recent years from a 2-store to a 4-store dealership.
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Dealership Minds 2014 Video

Splitting Time Between HR and Accounting

February 9, 2014 | Posted in Best Practices
As Champlain Valley Equipment has grown to a 4-store dealership, Chantal Persons, Human Resources Director of Champlain Valley Equipment (headquartered in Middlebury, Vt.), has expanded her responsibilities to include a variety of HR tasks as well as general accounting responsibilities. In this video, she explains how she has stayed on top of the work while splitting time between the two.
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Dealership Minds 2014 Video

Putting Importance on Every Part Sold at the Dealership

February 9, 2014 | Posted in Best Practices
Whether hunting down a 10 cent clip or a $10,000 engine, the parts team at the Middlebury, Vt., location of Champlain Valley Equipment, puts a high level of importance on getting it right for the customer. Jeff Randall, Senior Parts Manager at the Middlebury Store, explains how and why he has instilled this belief in his team.
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