Department Management

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People & Profits: How Do You Turn a Crisis into Opportunity?

I’m a life-long Red Sox fan who can’t manage to hate a great Yankee, Derek Jeter. My admiration was sealed during one play in the 2001 playoffs against the moneyball Oakland A’s. With the game tied, a runner on second and the series on the line, the A’s slashed a base hit to right field. As the runner rounded third, the Yankee right fielder scooped the ball and made a weak, off-line throw to the plate. Seemingly out of nowhere, Jeter appeared on the first base line, intercepted the dying throw and, as if snap-turning a double play, shovel-flipped it to the Yankee catcher just in time to tag the runner out. I’d never seen a shortstop do that before or since. It has become his signature play known as “The Iconic Flip.”
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Growing the Business Through Financial Literacy

Jenner Ag plays the Great Game of Business and practices open book management to move the business forward, while also providing its employees with a financial education.
Jenner Ag has always practiced open book management — sharing the company financials with the management team. But in 2011, Steve Jones, president of the Case IH dealership, decided to take it one step further and started playing the Great Game of Business after meeting Jack Stack, founder of the game and founder, president and CEO of SRC Holdings Corp., at a business leaders’ meeting in town.
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WEDA Dealer Institute

[Webinar] Improving WIP & Billing Cycle Times

During this webinar, WEDA Dealer Institute trainer Kelly Mathison discussed best practices to reduce work in progress (WIP), including practical ideas on improving WIP, billing cycle times and accounts receivable in your service department. This FREE webinar is brought to you by the WEDA Dealer Institute. [To view any of our webinar replays, you must be logged in with a free user account.]
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WEDA Dealer Institute

[Webinar] Make a Customer, Not a Sale: A New Way to Look at Customer Experience

During this webinar, WEDA Dealer Institute trainer Jim Facente gives dealer principals and department managers a new way to look at what they do, how they do it and, more importantly, why they do it. This FREE webinar is brought to you by the WEDA Dealer Institute. [To view any of our webinar replays, you must be logged in with a free user account.]
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