Department Management

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Special Report

Parts Success is a '2-Way Street' with Manufacturers

Dealers & manufacturers need to work together to promote & take advantage of parts programs that can help improve margins.
If your strategy for selling parts is relying on walk-in traffic or the service department, you’re missing out on opportunities. “Dealers who are relying on walk-in traffic are the dealers who are complaining about their parts business.
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Special Report

Are Dealers’ Parts Operations Improving?

Three years ago farm equipment dealers said they would make a major push to improve the performance of their parts business and bolster their bottom lines. So, how far have they come?
While visiting a Case IH dealer several years ago a farmer walked into the dealership. As he joined in on our conversation it was clear he was a loyal John Deere customer, but he was also a good friend of the owner of the Case IH dealership. He said, “I just came from my dealer down the road and you know what? They don’t have a quart of green paint in that store. They told me they could have it for me by tomorrow. Can you believe that?”
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To the Point

Making Parts Sales Sexy

The parts department isn’t a particularly sexy department, so most dealers usually put their focus on the sales department. We haven’t been that way. Parts first is how we look at ourselves.” That’s what one dealer recently told me when I asked him what set his dealership apart. He went on to explain how the parts department is the first priority when it comes to training, showroom space and merchandising.
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To the Point

Making Parts Sales Sexy

"The parts department isn’t a particularly sexy department, so most dealers usually put their focus on the sales department. We haven’t been that way. Parts first is how we look at ourselves.” That’s what one dealer recently told me when I asked him what set his dealership apart. He went on to explain how the parts department is the first priority when it comes to training, showroom space and merchandising.
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Wider World of Business

Talent Management Evolves; Requires Deeper Understanding

It seems that this is how talent management tends to go on many farms and in many food and agribusiness firms today. We’ve done a job for so long, we’ve forgotten what it’s like to not know how to do it. When the boss ahead of us gets promoted, we move up too. Then we hire replacements, “set them on the tractor” and tell them to go do good things. As long as the employee does good things, we stay out of the way. When mistakes are made, we scramble to fix them and admonish the employee to do it right next time.
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Wider World of Business

10 Job Interview Questions to Stop Asking (and What to Ask Instead)

A quick Google Search for job interview questions brings up some of the most common asks you might have already answered 20 times over the course of your career. They’re popular, but that doesn’t mean they’re good questions. In fact, they could be hurting your chances of the candidate accepting an offer.
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Farm Equipment

2026 Dealership of the Year, Messick’s Equipment, Mount Joy, Pa.

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