Department Management

Improving Efficiency & Costs in the Parts & Service Departments

As Ellens Equipment — Farm Equipment’s 2017 Dealership of the Year in the under $75 million in revenues category — has grown in recent years, it became clear changes in the service and parts departments were needed to help improve efficiency, reduce costs and ultimately improve the dealership’s absorption rate.


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Valley Truck & Tractor: Planning Service Operations for the Long Term

In 2016, Valley Truck & Tractor achieved a parts and service absorption rate of 106%. According to the Western Equipment Dealers Assn.’s (WEDA) 2016 Cost of Doing Business study, the farm equipment industry average absorption rate was 64%, with an industry benchmark target of 80%-plus.
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Dealership of the Year 2017: Ellens Equipment, McBain, Mich.

What do you get when the son of the local New Holland dealer marries the daughter of the local Case IH dealer? While this sounds like the start to a bad joke, it’s actually the foundation of the Ellens Equipment ownership team, a couple who knows a thing or two about running a successful dealership and who treats the business like another one of their children (including knowing when it’s time to let them spread their wings).
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[Podcast] Comp Programs to Move Used Equipment: Dealers ‘Trade’ Best Practices

In this podcast recording from Farm Equipment, 3 farm equipment dealers share their expertise for the levers that work best to get the behaviors that dealers want and need relative to used equipment inventories.
In this podcast recording from Farm Equipment, 3 farm equipment dealers share their expertise for the levers that work best to get the behaviors that dealers want and need relative to used equipment inventories.
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Wider World of Business

Are You Committing the 7 Deadly Sins of Decision Making?

How well your organization makes decisions directly impacts the quality of the people you are able to hire and retain. Regardless of company size or industry, my experience has been that decision-making sins can be grouped into 7 categories, each of which has a distinct set of symptoms that play out in the culture of the organization.
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Wider World of Business

7 Practical Ways to Reduce Bias in Your Hiring Process

A vast body of research shows that the hiring process is biased and unfair. Unconscious racism, ageism and sexism play a big role in who we hire. But there are steps you can take to recognize and reduce these biases. So where should you start? And how can you help others on your team do the same?
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