One of the biggest challenges for farm equipment dealerships today is how to best adapt to the growing demand for mobile services. According to George Russell, founding member of the Machinery Advisors Consortium (MAC), the decision comes down to relying on existing business systems to handle service requests or adopting third-party programs.
Today’s technological advances have raised customer expectations to new heights. Online retailer Amazon is working toward delivering goods via unmanned aerial vehicles in the near future. Google Express offers delivery to your doorstep within hours of submitting an order via a mobile app.
Sydenstricker Nobbe Partners CEO Ted Briscoe says the ownership groups worked together to identify all the core business processes and each shared how they did it, then they picked the processes that made the most sense, were the most scalable and would be most appropriate for the size of the merged business.
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