It’s increasingly common for dealers to be on the receiving end of a phishing or ransomware scam, often resulting in a concerned call to an IT security company to limit damage to the dealership’s reputation and finances.
As agricultural products and services have become more technologically oriented in the past decade, customers’ expectations and concerns about privacy and data security have also evolved.
Shoppa’s Farm Supply’s Aftermarket Manager and Parts Inventory Managers break down how they chose their current system and recommend how other dealers make the decision.
Technology in the parts department plays an integral role in the efficiency of a dealership’s aftermarket services. Considering how crucial the ability to quickly and easily understand parts inventory is, the search for the right parts inventory system can be daunting.
In a recent interview Ed Neuberger, branch operations manager at Ziegler Ag Equipment, a 27-store AGCO and Claas dealer with stores in Minnesota, Wisconsin, Iowa and Missouri, broke down Ziegler’s technical department model and how it benefits both technicians and customers.
This session looks at the tactics the cyber criminals are using to trick people into performing the kinds of actions that lead to security breaches, and will examine ways to identify and counteract these attacks. It also discusses recent real-world attacks, the impact of COVID-19 and the social engineering tricks that made these attacks effective. [To view any of our webinar replays, you must be logged in with a free user account.]
In good economic times and bad, some businesses find a path to success while others are forced to board up their windows and doors. What’s the difference between those that soar and those that flounder?
This webinar addresses ways to help you stay connected to your customers (and employees) no matter where they are – at home, in the field or on the jobsite – and in ways that are safe and sustainable. - [To view any of our webinar replays, you must be logged in with a free user account.]
Last month I started this series off by talking about where to find young talent. As discussed, there are several different places and ways to bring good, young talent from colleges and technical schools to the dealership.
Can fishing help you appreciate the value of customer retention? If you’re “just fishin’,” catch and release is OK. But if you want to eat or sell the fish you catch, you want to do the things that hook the biggest fish.
During a visit to 4-store Case IH dealer and 2015 Dealership of the Year Ritchie Implement for the April/May issue, Farm Equipment editors talked to Kevin Depies, co-store manager and salesman, about the dealership's plans to optimize their service department in 2021.
In this episode of On the Record, brought to you by Associated Equipment Distributors, we look at Compeer Financial and PepsiCo’s pilot program to help lower the cost of strip-till equipment for farmers.
Since 1980, A&I Products has become a leading manufacturer and wholesale distributor of aftermarket replacement parts for the agricultural, turf, and industrial equipment markets. A&I Products' experience and expertise has greatly contributed to the company's reputation as a top supplier of quality, reasonably priced parts. Founded with roots as a small machine shop and repair facility, the company made the transition by manufacturing new parts to replace those that were identified as commonly needing repair. Throughout the 1980s, the company quickly garnered a reputation for offering quality parts at a reasonable price.
Built on 90 years of expertise, Yetter Farm Equipment leads the agriculture industry in designing effective and innovative equipment for residue management, seedbed preparation, precision fertilizer placement, harvest attachments, strip-tillage, and more.
At Machinery Scope, we believe you deserve the best risk management solutions for your investments in heavy equipment. Since 2013, we have been proud to offer extended warranty, appraisals, and inspections. Machinery Scope is a family-owned business built on our experience in farming and equipment dealerships. We understand your business and provide a personalized and professional level of customer service. Machinery Scope has built a strong warranty product with our customers in mind, offering the same professional level of service from the time you get a quote, through the processing of a claim.