Department Management - Articles

Today’s Recap: Carolyn Lorenzen & Jeff Dillon, Lead Service Coordinators, 21st Century Equipment, Scottsbluff, Neb.

By Kim Schmidt posted on April 16, 2020 | Posted in Department Management

For the most part, the service departments at 21st Century Equipment’s 17 stores are operating as normal as customers prepare for spring planting, with one exception.

Helping How We Can — Providing Content You Can Use

By Kim Schmidt posted on April 6, 2020 | Posted in Best Practices, Department Management, Dealership Marketing

These are strange times we're operating in, but the entire Farm Equipment team is dedicated to getting you the important content you want and need. In times of crisis, there's often an urge to help however you can. Social distancing and safer at home orders make that a little bit more challenging.

Today’s Recap: Craig Murray, Senior Director of Aftermarket, Heritage Tractor, Baldwin, Kan.

By Mike Lessiter posted on April 3, 2020 | Posted in Best Practices, Department Management, Dealership Marketing

Heritage Tractor was among the first John Deere dealerships in the country to invest in Sedona Technologies’ online customer portal in January 2018, in what became the dealership’s “Virtual Parts Counter.”

Good to Great Dealership Flywheel — Leveraging Leadership

Coping with COVID-19 – Be Scared & Be Calm

By George Russell posted on April 3, 2020 | Posted in Best Practices, Department Management

The COVID-19 pandemic has been called a “black swan,” a metaphor for an extremely rare event that is unforeseen, but which can have enormous impacts. Examples of black swans were the 9/11 attacks which had bad impacts, and the development of the internet which has had a generally good impact.

Leadership Lessons

Build a Strong Culture & Leverage Vital Processes

By George Russell posted on March 27, 2020 | Posted in Best Practices, Department Management

“Culture eats strategy for breakfast” — a quote attributed to management guru Peter Drucker defines the core idea of this spoke. The best plans fail without a strong culture to support them. On the flip side a strong culture means your dealership is more likely to overcome setbacks and changes even without a strong strategy.

Eis Implement Makes Strides as Single-Store Operation

Empowering employees to make the decision on margin vs. increased unit sales on a case-by-case basis has helped the dealership improve its absorption rate.

By Kim Schmidt posted on March 27, 2020 | Posted in Used Equipment Remarketing, Operations & Finance, Department Management

The single-store John Deere dealership can be hard to find these days, but in Two Rivers, Wis., Eis Implement is a thriving business that has found ways to make its smaller footprint work in its favor.

Measuring Sales Success Through Customer Satisfaction

When it comes to sales activities, H&R Agri-Power Regional Manager Jeff Morgan looks for more than a certain number of calls made per day. He expects as many quality calls in a given period as possible from his sales team.

By Kevin Reitz posted on March 7, 2020 | Posted in Best Practices, Department Management

“This is the only job I’ve ever had.” Jeff Morgan is no stranger to the agriculture industry. As the third generation at H&R Agri-Power, Morgan’s position in the business feels like destiny to him.

Leadership Lessons

Invest to Grow: High Absorption

By George Russell posted on February 28, 2020 | Posted in Best Practices, Department Management

Absorption is simple to calculate, but to understand its “Good to Great” power in a dealership is complicated.

Dealership Minds

Leading by Example in the Parts Department

By Ben Thorpe posted on February 6, 2020 | Posted in Best Practices, Department Management

Cindy Gough’s leadership of H&R Agri-Power’s parts departments is based on relationships. It’s evident as soon as she steps behind the counter: heads turn and smile at her as she greets everyone, usually coupled with some gentle teasing.

Dealership Minds

Following the Data & Managing Relationships to Order Equipment Properly

With a new equipment inventory turn goal of 2.75, Jon Darby focuses on diminishing H&R Agri-Power’s aged new units.

February 6, 2020 | Posted in Best Practices, Department Management

It might seem unusual to equate the titles “New Inventory Manager” and “Relationship Manager,” but in many ways they’re interchangeable in Jon Darby’s day-to-day work for H&R Agri-Power.

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Today’s Recap: Carolyn Lorenzen & Jeff Dillon, Lead Service Coordinators, 21st Century Equipment, Scottsbluff, Neb.

Helping How We Can — Providing Content You Can Use

Today’s Recap: Craig Murray, Senior Director of Aftermarket, Heritage Tractor, Baldwin, Kan.

Coping with COVID-19 – Be Scared & Be Calm

Build a Strong Culture & Leverage Vital Processes

Eis Implement Makes Strides as Single-Store Operation

Measuring Sales Success Through Customer Satisfaction

Invest to Grow: High Absorption

Leading by Example in the Parts Department

Following the Data & Managing Relationships to Order Equipment Properly

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