Opinions & Columns

From the Desk of Dave Kanicki

"Educate, Advertise and Promote"

Sometimes the more interesting story comes from the dealer commentary than from the hard numbers. So, we asked dealers the open-ended question, “What could manufacturers do to help ease your or your customers’ concerns?” about the new engine technologies.
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George Russell
Planning for Profits

Why Use a Financial Model?

Using a financial model and not just a budget is important to achieving consistent profitability. To show the difference between the two, let’s consider a real world situation for a dealership.
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Dr. Jim Weber
Business of Selling

Establishing a Sales Department Climate

After eliminating non-performers and then assessing the dealership culture, the next step in developing a first rate, best-in-class sales department is to assess the existing sales department’s climate.
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Dr. Jim Weber
Business of Selling

Dealership Culture and Sales Performance

More than replacing non-performers or hiring overachievers, the success of the sales department is really a manifestation of the dealership culture that is in place and the psychological climate that permeates the department. Unlike other meaningful departmental benchmarks, however, dealership culture and sales department climate defy easy explanation and routine and repetitive calculation.
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