Department Management

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New Session Added to 2023 Dealership Minds Summit

Richard J. Bryan -- Speaker, Author and Business Growth Coach -- is making his first appearance before dealers of all colors at the DMS. Come ready to work! This interactive session will get you and the other dealers at your table participating, sharing and discussing the solutions that will improve your sales leadership effectiveness to create margins of time necessary to “work on” your growing business.


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Department Management

Tips to Modernize the Service Department

Adding digital tools to how the shop is managed results in improved efficiency and can directly impact the bottom line.
The service department is integral to generating revenue and driving customer satisfaction. However, taking a few steps to automate the department could result in gains in efficiency and add dollars to the bottom line.
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Understanding Employee Emotion to Create a Customer-Centric Parts Department

Machinery Advisors Consortium Founding Member Bill Hoeg breaks down how measuring emotion in your parts departments can help improve employee mindset.
The current dynamic environment of the ag equipment industry can directly impact your employees’ happiness, productivity and how they feel they are being treated by management.
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Tips for Increasing Profit in the Parts Department

Wayne Brozek, former aftermarket manager and parts & operations expert gives tips for increasing profits, cutting expenses in the parts department.
Wayne Brozek, an experienced former parts department manager who trains dealers on ways to improve their parts and service operations, sat down with Farm Equipment and offered expert advice on parts department processes and tips on how to increase profits.
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Executive Q&A

Adapting & Learning From 2022’s Challenges

Rocky Mountain Equipment Chief Sales & Operations Officer Jim Wood talks about how the dealership managed through price increases, inventory shortages and changing customer buying habits.
Last year brought a series of hurdles for dealers to jump through. Customer demand was up, but there wasn’t much to sell them. Prices went up and so did interest rates.
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