Department Management

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People & Profits

Manage Your Employees Like a Successful Sports General Manager Leads His Team

I challenged readers of this column to “Make 2018 the Year of Human Capital Investment.” Training is likely a key part of your human capital investment. Below is a professional perspective on how to make training work and how to make it pay from one of my Machinery Advisors Consortium colleagues, Daniel Surprenant. — George Russell
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People & Profits: Manage Your Employees Like a Successful Sports General Manager Leads His Team

I challenged readers of this column to “Make 2018 the Year of Human Capital Investment.” Training is likely a key part of your human capital investment. Below is a professional perspective on how to make training work and how to make it pay from one of my Machinery Advisors Consortium colleagues, Daniel Surprenant. — George Russell
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Challenge Your Parts & Service Team to Attract Multi-Colored Machinery Customers

Dealership management can develop and implement ways to lure customers of competitive brands by getting parts and service employees out of their ‘comfort zone.’
Dealership management can develop and implement ways to lure customers of competitive brands by getting parts and service employees out of their ‘comfort zone.’
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Lessiter

3 Questions to Root Out Complacency

One of the benefits of covering an industry like farm equipment is learning from some great business minds. That, and tapping into free consulting in the name of business journalism. I do file away your wisdom from our interviews, and several of you even taken my calls when I’m looking to calibrate our thinking over here. While our industries are different, many of the people challenges are the same, and I will take a sound and trusted lens-adjustment from any corner.
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Lessiter

Dig Down to Find Your Grit ... Part 1

Interviews with ag equipment entrepreneurs stoked a fire to deep dive on “grit.” Mike Lessiter studies Dr. Angela Duckworth’s analysis and shares of takeaways in part 1 of this series.
Why is grit important? Because the struggle tells you more about yourself than any easily-found success, and it keeps in perspective that the “burn” of the journey is as important as the finish line.
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2018 Dealership of the Year: Reynolds Farm Equipment

The Impact of Being Named Dealership of the Year

Owner Gary Reynolds, CEO Mitch Frazier and COO Chris O’Neal of the Reynolds Farm Equipment team talk about what being named Farm Equipment’s 2018 Dealership of the Year means to them. In a time of massive industry-wide change, they are grateful to be recognized for their team’s hard work — but that doesn’t mean they’re ready to rest on their laurel’s just yet.
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2018 Dealership of the Year: Reynolds Farm Equipment

Applying the "Great Game of Business"

Jon Schwander shares his insights on open business management as CFO of Reynolds Farm Equipment, Farm Equipment’s 2018 Dealership of the Year. He explains how Jack Stack’s book “The Great Game of Business” inspired his team to adopt a new way of doing business: total transparency for all of its employees, not just its management team.
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Farm Equipment

2026 Dealership of the Year, Messick’s Equipment, Mount Joy, Pa.

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