So, if you’ve bought in to #1 and #2, then a lot more customer touches can help get this growth done, right?
If you’re about to multiply and magnify the touches with customers (doubling down on your efforts with search, videos, Facebook ads, etc.), first do a quick check to see if you’re missing anything in how you’re presenting your brand. Each touchpoint across all these new channels should be seen as an opportunity to strengthen that brand message for you.
“We want our customers to see that we're not just horsepower, breakout force and drawbar pull, but their expert team, with the experience and tools to help them succeed and understand what's coming next…”
For Titan, a quick scan revealed gaps and opportunity. For example, something that we weren’t presenting to customers as effectively as we thought we could was the precision aspect of the business. We have some newer partnerships with Farmer’s Edge, Raven and AgriSync to provide improved product and precision support. And we want our customers to see that we're not just horsepower, breakout force and drawbar pull, but their expert team, with the experience and tools to help them succeed and understand what's coming next.
The other aspect about the brand is the identity (look and feel), the voice (spoken and written) and the experience (products/services, people/behaviors, pre- and post-service support, and store experience). We’re focused on showing our expertise, that we’re authentic, approachable and that we’re there in the dirt with them, helping them solve their problems. That we are innovative but also can be trusted.
The point of all that is we now have the words written as a foundation for communication so that our sales team, and especially our marketing team, can communicate in a consistent voice to the customer, presenting a unified and strong message, even with 100 different stores.