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People & Profits

The ‘Value’ of Relationships

By George Russell and Bill Hoeg posted on June 9, 2018 | Posted in Best Practices, Department Management

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?


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Conversations in Ag

Delegation, Innovation & Managing Growth as Manufacturers

Two Canadian manufacturer representatives, John Redekop, owner and founder of Mandako Intl. in Manitoba, and Brad Baker, senior product manager for Salford Group In Ontario, offer their unique perspectives on business growth and finding trustworthy employees to keep management afloat amid expansion.
By Alan Stenum posted on June 9, 2018 | Posted in Best Practices, Department Management
Two Canadian manufacturer representatives, John Redekop, owner and founder of Mandako Intl. in Manitoba, and Brad Baker, senior product manager for Salford Group In Ontario, offer their unique perspectives on business growth and finding trustworthy employees to keep management afloat amid expansion.
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George_Russell_Bill_Hoeg
People & Profits

The ‘Value’ of Relationships

By George Russell and Bill Hoeg posted on June 9, 2018 | Posted in Best Practices, Department Management

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?


Read More
Lessiter

To The Point: A New-Era Hybrid Position?

By Mike Lessiter posted on June 9, 2018 | Posted in Best Practices, Department Management
As our small company grew and org charts were redefined, sales management was off-loaded from my plate last year to create more capacity for strategy and vision. And probably not unlike transitions at your dealerships, I work hard every day not to stick my nose back in. Michael Ellis, director of sales, is managing me through the weaning stage.
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George Russell
People & Profits

Small Daily Improvements Key to Long-Term Results

By George Russell posted on April 7, 2018 | Posted in Best Practices, Department Management
This headline is based on a sign posted at my gym that made me think about your business, and my challenge to “Make 2018 the Year of Human Capital Development.” I started to think about the small things that you can do with your people to develop them and your dealership. Doing small things that lead to big things is a useful perspective for you to create change with your employees and colleagues. It provides an approach for you to do every day in order to create big improvements.
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George Russell

People & Profits: Small Daily Improvements Key to Long-Term Results

By George Russell posted on April 7, 2018 | Posted in Best Practices, Department Management
This headline is based on a sign posted at my gym that made me think about your business, and my challenge to “Make 2018 the Year of Human Capital Development.” I started to think about the small things that you can do with your people to develop them and your dealership. Doing small things that lead to big things is a useful perspective for you to create change with your employees and colleagues. It provides an approach for you to do every day in order to create big improvements.
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Top Tips for Customer Training: For Both the Farmers’ & Dealers’ Benefit

The manager of Agri-Service’s separately-branded precision farming arm shares tips for their top-performing customer training sessions — ones that farmers don’t want to miss.
By Cody Searle posted on April 7, 2018 | Posted in Best Practices, Department Management, Precision Ag Sales & Service
I recently talked to industry people about their thoughts on customer training. One response was that customer events are a “necessary evil;” that customers expect it, so we do it. Another said, “We do them, but we don’t feel like we get anything in return from them.” And another said, “Our customers don’t remember anything that we teach them so why do them — what’s the point?”
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