With technicians in short supply these days, Wayne Brozek, consultant and trainer with WB Global Services, says dealers need to be actively recruiting the next generation of service technicians, as well as employees for other departments.
When it comes to tracking the service department’s performance, Wayne Brozek, consultant and trainer with WB Global Services, lists the following as his top 4 metrics to monitor.
You’ve probably seen the movie trilogy Back to the Future. There’s no point in telling you the story, but just like in the movie, if we had a time machine, we could influence the present through our actions from the past and change our future through our actions of the present.
For 3 industry-leading dealerships, managing the service department is an ongoing balance of implementing processes while also remaining open to change.
From Wayne Brozek’s perspective, the service manager has the toughest job in the dealership. You’d be hard pressed to find a service manager who disagrees.
Stacy Anthony, CEO of AGCO dealership AgRevolution, which has 7 locations in Kentucky and Indiana, believes there are 3 factors currently impacting dealers’ journey to (or maintaining) 100% absorption.
Upon returning to the office from the Dealership Minds Summit this summer, our staff started planning how we’d turn all the great presentations into a solid report for this issue. Mike Lessiter came to me with a unique idea … let’s apply what we learned about tech efficiency, time estimates and service management to what we do here as editors.
There’s a 2-store Kubota dealership we work with down in Louisiana, it’s called Henderson Implement. At their Abbeville, La., location – 60 miles outside of Baton Rouge, they have a technician, Kendall, who works specifically on Kubota tractors.
At the 2026 Farm Progress Show, Colin Rush, Vice President of Sales and Marketing with Bourgault Industries, details the Canadian manufacturer's newly announced partnership with CNH.
Since 1980, A&I Products has become a leading manufacturer and wholesale distributor of aftermarket replacement parts for the agricultural, turf, and industrial equipment markets. A&I Products' experience and expertise has greatly contributed to the company's reputation as a top supplier of quality, reasonably priced parts. Founded with roots as a small machine shop and repair facility, the company made the transition by manufacturing new parts to replace those that were identified as commonly needing repair. Throughout the 1980s, the company quickly garnered a reputation for offering quality parts at a reasonable price.
Built on 90 years of expertise, Yetter Farm Equipment leads the agriculture industry in designing effective and innovative equipment for residue management, seedbed preparation, precision fertilizer placement, harvest attachments, strip-tillage, and more.
At Machinery Scope, we believe you deserve the best risk management solutions for your investments in heavy equipment. Since 2013, we have been proud to offer extended warranty, appraisals, and inspections. Machinery Scope is a family-owned business built on our experience in farming and equipment dealerships. We understand your business and provide a personalized and professional level of customer service. Machinery Scope has built a strong warranty product with our customers in mind, offering the same professional level of service from the time you get a quote, through the processing of a claim.