Best Practices

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Customer Satisfaction Drives Metrics for Riechmann Bros.

For 100 years, Riechmann Bros. has been serving customers in Southern Illinois, and the dealership’s focus on customer satisfaction has led to success for the 4-store dealership.
For 100 years, some combination of Riechmann brothers has been serving Okawville, Ill., and the surrounding communities. Today, the third and fourth generations are working in the business and make up the dealership’s board.
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Diversification & Expansion Help Fill Market Gaps

First Choice Farm & Lawn, co-owned and operated by brothers Ron and Don Parks, has grown from 1 store to 6 in the 10 years since they bought the dealership.
Upon graduating from the Univ. Tennessee at Martin in 2009, Ron Parks got a job working for Danny Montgomery, who owned a Kubota dealership in Union City, Tenn. Starting off in the parts department, Ron quickly worked his way up into a sales and management role.
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Industry Q&A

What Are Your Best & Worst Precision Ideas?

From adding technology-specific product specialists to ineffective remote support, dealers from across the globe share the best and worst precision practices tried in the last 2 years.

In May, we asked Precision Farming Dealer readers to share the best and worst precision agriculture-related idea, practice, technology, etc., implemented at their dealership in the last 2 years and explain what went well or what went wrong. Here are some of the most informative responses.


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Creating an Onboarding Plan for New Employees

Onboarding should not be a 1-day event. Plan to dedicate several days to the initial orientation, as well as making a 30-60-90 day plan.
How do you handle onboarding at your locations? We are all looking for qualified employees. Some dealers are complaining about not being able to keep their people, yet how much effort are we putting into the onboarding process?
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Executive Q&A

Finding a Corporate Mindset Through M&A Growth

Florida Coast Equipment CEO Todd Bachman talks about the struggles and successes he found while dramatically growing the dealership over the last year.
Todd Bachman, CEO of 11-store Kubota dealership Florida Coast Equipment, has been busy this past year. The dealership acquired its 11th location in Kissimmee, Fla., in January and over the last 12 months, has taken on 7 new locations.
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