Best Practices

2019 Dealership of the Year: Ag World Equipment & Ag Authority

Investing in Training Pays Off with Knowledgable Employees

Ag World Equipment and Ag Authority in Kinistino, Sask., invest in both in-house and manufacturer training for its new employees and apprentices. Service Manager Richard Olson says that while the time and money investment is high, it's worth it in the end. Because of the high investment, all new hires and apprentices make a 5-year commitment to the dealership.
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2019 Dealership of the Year: Hiawatha Implement

Leading with Technology

Hiawatha Implement is Farm Equipment’s Dealership of the Year in the $75+ Million in Revenue category. Larry Roeder, owner, talks about the dealership's commitment to providing technology and expertise to its customers.
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2019 Dealership of the Year: Hiawatha Implement

New Facilities Serve Customers Better, Build Employee Pride

Hiawatha Implement is Farm Equipment’s Dealership of the Year in the $75+ Million in Revenue category. The backdrop for the dealership’s achievements are two first-class facilities. In 2011, a new 40,000 square-foot store was built in Hiawatha, Kan., and in 2014, the 26,000-square foot Mound City, Mo., store was remodeled and expanded 75%, including a 75 x 120-foot addition to the service department.
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2019 Dealership of the Year: Hiawatha Implement

Qualities of a Leader

Hiawatha Implement is Farm Equipment’s Dealership of the Year in the $75+ Million in Revenue category. Larry Roeder, owner, talks about how he leads his team and his managers comment on what makes him a great boss.
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2019 Dealership of the Year: Hiawatha Implement

Reaching Peak Performance in the Service Department

Hiawatha Implement is Farm Equipment’s Dealership of the Year in the $75+ Million in Revenue category. Chad Derr, aftermarket manager, highlights how the service team approaches customer service, productivity, recruitment and more. He also shares how he follows the leadership style of Larry Roeder, who owns Hiawatha Implement.
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Leadership Lessons

My Three Basic Rules for Leading

I’ve worked with hundreds of dealership managers; although we spend most of our time discussing KPIs, processes and growing sales, we invariably end up on the subject of people’s challenges and opportunities.
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Lessiter

To the Point: Better Days Ahead as Farm Equipment Changes — & Doesn’t

My last 5 business days were productive. Before and after a 26-hour conference in Colorado, I had two interviews for “Our Dealer Story,” attended a Far West Equipment Dealers Assn. board event, toured two suppliers and met with a farm machinery analyst. The road miles showed things growing again, albeit the corn was only ankle high.
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