Articles Tagged with ''service''

To The Point: Changing the Game

After avoiding it for 9 years, last week I broke down and bought a new PC. During his sales pitch, the young man said something that got my attention. "If you need help setting it up or after you start running it, you can call our service people."? My only question to him was, "How much?"?
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2011 Dealership of the Year

JayDee AgTech Swift Current, Saskatchewan

In the middle of planting season, a farmer in Saskatchewan experienced a catastrophic failure on his four-wheel-drive tractor. He called his dealer and, racing against the clock, learned that the dealership's loaners were already being used. The dealership's regional sales manager had to find another way to fix the situation quickly. With no time to meet with his bosses, he purchased a used tractor for $250,000 and shipped it to the customer's farm so he wouldn't lose a day.
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Planning for Profits

Benchmark Your Service Personnel Costs

The single biggest personnel cost in a farm equipment dealership is in the service department. Of course, most dealerships will have more personnel in service than other departments. But if this cost is more than 20% of your service revenues, you need to closely examine it to determine if some things are out of line.
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