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2024 Dealership of the Year: H&R Agri-Power

[Video] Managing Relationships with OEMs

December 30, 2024 | Posted in Best Practices, Dealer News
Wayne Hunt, H&R Agri-Power CEO, discusses how the dealers and OEMs need to work together to best serve the customers. A combination of quality equipment and getting to know the customer and their needs are keys to success, Hunt says.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Technicians Help Each Other Learn on the Job

December 30, 2024 | Posted in Best Practices, Dealer News
Wayne Fish, a service tech with H&R Agri-Power explains how when he first came to the dealership much of his training happened on the job as his previous service experience was all on cars. Today, he is passing that experience down to the next generation by helping train them. He says it has helped build a family-like atmosphere in the service department.
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2024 Dealership of the Year: H&R Agri-Power

[Video] How Acquisitions Can Transform a Business

December 30, 2024 | Posted in Best Practices, Dealer News
Steve Hunt, president of H&R Agri-Power, shares how an acquisition transformed the dealership and added a new segment of power sports to the organization. The company runs it as a stand alone business, but Hunt says that there’s a good amount of cross over with its ag and consumer customers who also are power sports customers. To better understand the new business, H&R Agri-Power is looking to join a power sports 20 Group.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Dealership of the Year Honor About the People

December 30, 2024 | Posted in Best Practices, Dealer News
Steve Hunt, president of H&R Agri-Power, says that being named Dealership of the Year reflects on the entire H&R staff. He reflects on what the honor would have meant to the late Greg Burch and says he would agree it is an honor for the staff, not the leadership team.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Net Promoter Scores to Manage Customer Satisfaction

December 30, 2024 | Posted in Best Practices, Dealer News
Case IH and Kubota send customers surveys after purchase to rate their experience with H&R Agri-Power explains Ronnie Barnett, H&R Agri-Power CFO. A customer who gives aq score of 9 or 10 is considered a promoter and a score below 7 is considered a detractor. Those scores are combined to create a net promoter score. H&R also sends its own surveys to gauge customer satisfaction.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Feeling the Impact of a Down Ag Market

December 30, 2024 | Posted in Best Practices, Dealer News
Ronnie Barnett, H&R Agri-Power CFO, shares how the down market in 2024 impacted the dealership and how pre-sales compared to the year prior. Wholegoods are the main part of the business he expects to be down, while the aftermarket business is likely to fare better.
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2024 Dealership of the Year: H&R Agri-Power

[Video] Power EQ Simplifies Quoting Process for H&R Agri-Power

December 30, 2024 | Posted in Best Practices, Dealer News
Ronnie Barnett, H&R Agri-Power CFO, explains how the dealership uses its Power EQ app to create quotes and how the approval process is automated through the system. To date, about 10 other dealers have bought Power EQ to use at their own dealerships, creating an additional revenue source for H&R Agri-Power.
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2024 Dealership of the Year: H&R Agri-Power

[Video] What Employees Can Expect Out of an ESOP

December 30, 2024 | Posted in Best Practices, Dealer News
Ronnie Barnett, H&R Agri-Power CFO, explains how an employee stock ownership program (ESOP) works for the individual employees and the communication the dealership provides to the individuals over the year. After retirement, employees get their payout over the course of 5 years.
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