Santiago Alcantar, parts manager at the Bakersfield, Calif., location of Kern Machinery, shares an anecdote on why it's important to build a good relationships with shortline manufacturers and other vendors.
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Building a Customer-Focused Team
Years with Organization: 2.5. rior to joining Kern Machinery as the parts manager at the Bakersfield and Lancaster, Calif., stores he worked as a manager at AT&T and Sears.
Role: As a parts manager, Santiago Alcantar says it’s his goal to make sure a customer walks out the door with everything they needed, if not more.