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Dealership Minds 2014 Video

Putting Importance on Every Part Sold at the Dealership

February 9, 2014 | Posted in Best Practices
Whether hunting down a 10 cent clip or a $10,000 engine, the parts team at the Middlebury, Vt., location of Champlain Valley Equipment, puts a high level of importance on getting it right for the customer. Jeff Randall, Senior Parts Manager at the Middlebury Store, explains how and why he has instilled this belief in his team.
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Dealership Minds 2014 Video

Managing Inventories with Many Equipment Lines

February 9, 2014 | Posted in Best Practices
Parts inventory management presents a variety of challenges. It becomes especially tough as a dealership increases the number of different lines they carry. Jeff Randall, Senior Parts Manager, Middlebury Store at Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about his efforts to manage the location's parts inventory.
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Dealership Minds 2014 Video

Keeping Each Arm of the Dealership Working Together

February 9, 2014 | Posted in Best Practices
Jennifer LaRock, Office Manager of the Middlebury, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about her responsibilities as office manager in trying to keep the different parts of the organization working together.
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Dealership Minds 2014 Video

Being Available to Customers

February 9, 2014 | Posted in Best Practices
Aaron Keeler, Service Manager at the St. Albans, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about the importance of being available to customers. Keeler takes calls regularly on the equipment in the shop.
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