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Dealer Profile

Focus on Parts & Service Provides Blueprint for Success

After 50 years, vision remains true to founder’s principles at Huron Tractor.
By David Wolff posted on February 1, 2015 | Posted in Department Management
When Jack VanBussel opened Huron Tractor in 1961 in Exeter, Ontario, he didn’t plan to fail but he understood the importance of a backup plan. So, the original building was designed as an automobile service station. If his dream didn’t turn out the way he expected, VanBussel reasoned he could always pump gas.
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Dealership Minds 2014 Video

Reconstructing a Service Department

February 9, 2014 | Posted in Best Practices
Recent staff issues forced Jason Bessette, the general manager of the St. Albans location of Champlain Valley Equipment, to reconstruct the location's service department. Bessette's leadership has help the location turn a corner and push to improve overall customer service.
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Dealership Minds 2014 Video

Enhancements to Customer Care Program

February 9, 2014 | Posted in Best Practices
Jason Bessette, Partner & General Manager of the St. Albans Store at Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about his focus on the importance of keeping customers happy through a high level of professionalism in the service department.
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Dealership Minds 2014 Video

Being Available to Customers

February 9, 2014 | Posted in Best Practices
Aaron Keeler, Service Manager at the St. Albans, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), talks about the importance of being available to customers. Keeler takes calls regularly on the equipment in the shop.
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Dealership Minds 2014 Video

Staying Busy With Winter Service Programs

February 9, 2014 | Posted in Best Practices
Winter service programs have helped the service department at all 4 Champlain Valley Equipment stores keep busy in the slower season. Aaron Keeler, Service Manager at the St. Albans, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), explains the evolution of their winter service program.
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A&I Products

Since 1980, A&I Products has become a leading manufacturer and wholesale distributor of aftermarket replacement parts for the agricultural, turf, and industrial equipment markets. A&I Products' experience and expertise has greatly contributed to the company's reputation as a top supplier of quality, reasonably priced parts. Founded with roots as a small machine shop and repair facility, the company made the transition by manufacturing new parts to replace those that were identified as commonly needing repair. Throughout the 1980s, the company quickly garnered a reputation for offering quality parts at a reasonable price.

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Built on 90 years of expertise, Yetter Farm Equipment leads the agriculture industry in designing effective and innovative equipment for residue management, seedbed preparation, precision fertilizer placement, harvest attachments, strip-tillage, and more.
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Machinery Scope

At Machinery Scope, we believe you deserve the best risk management solutions for your investments in heavy equipment. Since 2013, we have been proud to offer extended warranty, appraisals, and inspections. Machinery Scope is a family-owned business built on our experience in farming and equipment dealerships. We understand your business and provide a personalized and professional level of customer service. Machinery Scope has built a strong warranty product with our customers in mind, offering the same professional level of service from the time you get a quote, through the processing of a claim.
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