Articles Tagged with ''service department''

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People & Profits

The ‘Value’ of Relationships

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?


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Top Tips to Get Your Service Department Performing at Its Highest

Bob Clements shares his knowledge on how to bring your dealership’s service department to a high performing level.
Often times, dealer-principals and managers have difficulty fully understanding their service department. This leaves owners plagued with questions about how to solve problems that relate to the bottom line. Often a deeper look is required, along with an additional understanding of what is important to profits and efficiency.
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Creating a High Performance Service Department [Webinar]

During this webinar, Bob Clements, one of North America’s leading dealership consultants, shares his insights on how to maximize tech performance and profitability. Bob discusses the importance of utilizing flat rates as a part of your pricing strategy and shares information on the new online flat rate guide being introduced through the United Equipment Dealers Assn. [To view any of our webinar replays, you must be logged in with a free user account.]
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