Articles Tagged with ''service department''

Dealership Minds 2016: Kern Machinery

High-Use Tractors and Implements: Consulting on Service Needs

Don Zajac, service manager for the Buttonwillow, Calif., location of Kern Machinery, and James Boel, service manager for the Delano, Calif., location, talk about the process of consulting with the customer on high-use equipment. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
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Dealership Minds 2016: Kern Machinery

Business Management Software Brings New Efficiencies to Parts and Service

In the last several years, Kern Machinery transitioned to Charter Software's ASPEN dealership management system. Charlie Moe, corporate aftermarket manager with Kern Machinery of Bakersfield, Calif., explains how the capabilities introduced with the move to ASPEN have brought new efficiencies to the parts and service department and have enhanced the team's effectiveness and mobility. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
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Dealership Minds 2016: Kern Machinery

Delivering Parts and Service When and Where Customers Need It

A primary goal of Kern Machinery is to make the growers they serve more profitable, more efficient and make their lives easier. Charlie Moe, corporate aftermarket manager with Kern Machinery of Bakersfield, Calif., talks about how the dealership achieves that goal through proper management and efforts like parts transfers between locations. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
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