Articles Tagged with ''service department''

James Boel and Don Zajac
Dealership Minds

Creating Partnerships with Customers Through Service

While Don Zajac, service manager for Kern Machinery’s Buttonwillow, Calif., store, and James Boel, service manager at Kern Machinery’s Delano, Calif., store, have different levels of experience with the dealership and slightly different responsibilities, they both run their service departments with the same principle. No 2 days are the same for the pair and even under the best-laid plans, circumstances and schedules change.
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Mark Campanella_028 Dealership Minds_JE_1015
Dealership Minds

Getting it Done Right the First Time

Mark Campanella, the service manager for Kern Machinery’s Bakersfield, Calif., store, was originally brought into the dealership in 2009 to help the company “revamp” its field service program. Before joining Kern Machinery, Campanella had owned and operated his own field service business for construction equipment in southern California for 15 years.
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Dealership Minds 2016: Kern Machinery

High-Use Tractors and Implements: Consulting on Service Needs

Don Zajac, service manager for the Buttonwillow, Calif., location of Kern Machinery, and James Boel, service manager for the Delano, Calif., location, talk about the process of consulting with the customer on high-use equipment. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
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Dealership Minds 2016: Kern Machinery

Business Management Software Brings New Efficiencies to Parts and Service

In the last several years, Kern Machinery transitioned to Charter Software's ASPEN dealership management system. Charlie Moe, corporate aftermarket manager with Kern Machinery of Bakersfield, Calif., explains how the capabilities introduced with the move to ASPEN have brought new efficiencies to the parts and service department and have enhanced the team's effectiveness and mobility. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
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Dealership Minds 2016: Kern Machinery

Delivering Parts and Service When and Where Customers Need It

A primary goal of Kern Machinery is to make the growers they serve more profitable, more efficient and make their lives easier. Charlie Moe, corporate aftermarket manager with Kern Machinery of Bakersfield, Calif., talks about how the dealership achieves that goal through proper management and efforts like parts transfers between locations. The 54-part 2016 Farm Equipment Dealership Minds video series is sponsored by Charter Software.
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