Mark Campanella, service manager for the Bakersfield, Calif., location of Kern Machinery, explains how he strives to lead by example in the service department.
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Growing Into a Profitable Precision Niche
Years with Organization: 6. Has been involved in servicing equipment for the last 30 years. Spent time working on heavy construction equipment for Caterpillar before opening and operating his own field service business for 15 years prior to joining Kern Machinery in 2009.
Role: “I have a dual role. I handle the Bakersfield field service team for the southern and eastern parts of our AOR. I’m also the service manager for the Bakersfield store, so if it has to do with service anywhere in my area of responsibility, I’m the first person customers call.”