Items Tagged with 'service department'

ARTICLES

What You Taught Me About Productivity

By Kim Schmidt posted on September 26, 2022 | Posted in Best Practices, Department Management

Upon returning to the office from the Dealership Minds Summit this summer, our staff started planning how we’d turn all the great presentations into a solid report for this issue. Mike Lessiter came to me with a unique idea … let’s apply what we learned about tech efficiency, time estimates and service management to what we do here as editors.

Leadership Lessons

5 Service Department Communication Bottlenecks & How to Fix Them

By Shane Waldemar posted on July 2, 2022 | Posted in Department Management

The busy season is in full swing. Tensions are running high. When things get busy, any inefficiencies at your dealership become glaringly obvious.

Record360 Launches ServicePro in Latest Expansion of Software Tools

April 13, 2022 | Posted in Product Innovations & Introductions, Dealer Business Operations

With ServicePro, service advisors employ a digitized process with intuitive software tools to streamline customer communication, improve the service experience, and save technicians' time.

This Week

Farm Equipment's Best of the Web: Feb. 25, 2022

By Farm Equipment Staff posted on February 25, 2022 | Posted in Best Practices, Manufacturer & Dealer Issues

Farm Equipment editors encounter a variety of articles, social media posts, podcasts and videos that offer a unique look at various aspects of our great farm machinery industry. Here is our favorite content from the past week. The Best of the Web This Week series is brought to you by CLEANFIX .

Earthborne Celebrates Upcoming Open House

August 13, 2021 | Posted in Dealers on the Move, Facilities

On Tuesday, August 31, Earthborne, Inc. is hosting an open house and ribbon cutting for their brand new state-of-the-art facility on Titus Avenue in Warrington. The day will be commemorated by an official dedication to its late founder and long-time owner, Rick Taylor.

Farm Equipment Soundbites

How Ziegler Ag Equipment’s Technical Department Supports Technicians & Customers

By Ben Thorpe posted on May 20, 2021 | Posted in Best Practices

In a recent interview Ed Neuberger, branch operations manager at Ziegler Ag Equipment, a 27-store AGCO and Claas dealer with stores in Minnesota, Wisconsin, Iowa and Missouri, broke down Ziegler’s technical department model and how it benefits both technicians and customers.

[Video] Warranty Recovery, Optimizing Paperwork in the Service Department

March 25, 2021 | Posted in Best Practices

During a visit to 4-store Case IH dealer and 2015 Dealership of the Year Ritchie Implement for the April/May issue, Farm Equipment editors talked to Kevin Depies, co-store manager and salesman, about the dealership's plans to optimize their service department in 2021.

[Video] Using Google Sheets to Keep the Service Department on Track

March 24, 2021 | Posted in Best Practices, Manufacturer News

Service Manager Anne Blotz explains how the service department at Ritchie Implement's Cobb, Wis., location uses Google sheets to keep both the service and parts department updated on where technicians are and what they are doing.

Are You Inspired By Change?

By George Keen posted on July 10, 2020 | Posted in Best Practices, Department Management

The world has been shut down. Did you let that stop your business? Probably not!

Generating Cash Part 3: Billing Efficiency & Warranty Losses in the Service Department

By Ben Thorpe posted on May 25, 2020 | Posted in Best Practices, Department Management

Trent Hummel, a consultant and trainer with the Western Equipment Dealers Assn.’s Dealer Institute recently gave a webinar for Farm Equipment where he explained how dealers should be taking down credit card numbers ahead of time, when to get OEMs to help pay for warranty losses and how to increase billing efficiency.

More Articles Tagged with 'service department'

Farm Equipment Videos

69% of Ag OEMs Say Supply Chain Issues are Improving

In this episode of On the Record, we look at a recent AEM survey that found the majority of ag equipment manufacturers reported improving supply chain issues. In the Technology Corner, Noah Newman looks at Leaftech Ag's new handheld tissue analysis tool. Also in this episode, CNH Industrial's latest acquisitions and Titan Machinery's fiscal year 2023 earnings.

Top Directory Listings

Yetter Farm Equipment

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Montag Mfg

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Machinery Scope

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