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Generating Cash Part 3: Billing Efficiency & Warranty Losses in the Service Department

By Ben Thorpe posted on May 25, 2020 | Posted in Best Practices, Department Management
Trent Hummel, a consultant and trainer with the Western Equipment Dealers Assn.’s Dealer Institute recently gave a webinar for Farm Equipment where he explained how dealers should be taking down credit card numbers ahead of time, when to get OEMs to help pay for warranty losses and how to increase billing efficiency.
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Increasing Your Parts Sales Through Your Service Department [Webinar]

By Kim Schmidt posted on April 25, 2019 | Posted in Department Management
As whole goods sales slowdown, there is added pressure on aftermarket financial performance. Customer and competitive forces are also major challenges for dealer profitability. WEDA Dealer Institute Trainer Kelly Mathison offers insights on improving performance and increasing profitability through interdepartmental cooperation between parts and service. [To view any of our webinar replays, you must be logged in with a free user account.]
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People & Profits: The ‘Value’ of Relationships

By George Russell and Bill Hoeg posted on June 9, 2018 | Posted in Best Practices, Department Management

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?


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Waupun Equipment’s Jason Drews Talks About Real World Work at Their Dealership

Jason Drews and Jordan Shaw both work at Waupun Equipment, a 2-store New Holland and Massey Ferguson dealer in Wisconsin. Drews is a salesman, but got his start in the service department 15 years ago after graduating from Fox Valley Technical College (FVTC), Shaw is in his junior year at FVTC and works in the service department part time. The two sat down to talk about their training experiences and what real world work is like at their dealership.
By Kim Schmidt posted on June 9, 2018 | Posted in Best Practices
Jason Drews and Jordan Shaw both work at Waupun Equipment, a 2-store New Holland and Massey Ferguson dealer in Wisconsin. Drews is a salesman, but got his start in the service department 15 years ago after graduating from Fox Valley Technical College (FVTC), Shaw is in his junior year at FVTC and works in the service department part time. The two sat down to talk about their training experiences and what real world work is like at their dealership.
Read More
George_Russell_Bill_Hoeg

People & Profits: The ‘Value’ of Relationships

By George Russell and Bill Hoeg posted on June 9, 2018 | Posted in Best Practices, Department Management

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?


Read More
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Top Tips to Get Your Service Department Performing at Its Highest

Bob Clements shares his knowledge on how to bring your dealership’s service department to a high performing level.
By Kayla Urban posted on April 7, 2018 | Posted in Operations & Finance, Department Management
Often times, dealer-principals and managers have difficulty fully understanding their service department. This leaves owners plagued with questions about how to solve problems that relate to the bottom line. Often a deeper look is required, along with an additional understanding of what is important to profits and efficiency.
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