Items Tagged with 'service department'

ARTICLES

Earthborne Celebrates Upcoming Open House

August 13, 2021 | Posted in Dealers on the Move, Facilities

On Tuesday, August 31, Earthborne, Inc. is hosting an open house and ribbon cutting for their brand new state-of-the-art facility on Titus Avenue in Warrington. The day will be commemorated by an official dedication to its late founder and long-time owner, Rick Taylor.

Farm Equipment Clips

How Ziegler Ag Equipment’s Technical Department Supports Technicians & Customers

By Ben Thorpe posted on May 20, 2021 | Posted in Best Practices

In a recent interview Ed Neuberger, branch operations manager at Ziegler Ag Equipment, a 27-store AGCO and Claas dealer with stores in Minnesota, Wisconsin, Iowa and Missouri, broke down Ziegler’s technical department model and how it benefits both technicians and customers.

[Video] Warranty Recovery, Optimizing Paperwork in the Service Department

March 25, 2021 | Posted in Best Practices

During a visit to 4-store Case IH dealer and 2015 Dealership of the Year Ritchie Implement for the April/May issue, Farm Equipment editors talked to Kevin Depies, co-store manager and salesman, about the dealership's plans to optimize their service department in 2021.

[Video] Using Google Sheets to Keep the Service Department on Track

March 24, 2021 | Posted in Best Practices, Manufacturer News

Service Manager Anne Blotz explains how the service department at Ritchie Implement's Cobb, Wis., location uses Google sheets to keep both the service and parts department updated on where technicians are and what they are doing.

Are You Inspired By Change?

By George Keen posted on July 10, 2020 | Posted in Best Practices, Department Management

The world has been shut down. Did you let that stop your business? Probably not!

Generating Cash Part 3: Billing Efficiency & Warranty Losses in the Service Department

By Ben Thorpe posted on May 25, 2020 | Posted in Best Practices, Department Management

Trent Hummel, a consultant and trainer with the Western Equipment Dealers Assn.’s Dealer Institute recently gave a webinar for Farm Equipment where he explained how dealers should be taking down credit card numbers ahead of time, when to get OEMs to help pay for warranty losses and how to increase billing efficiency.

Today’s Recap: Carolyn Lorenzen & Jeff Dillon, Lead Service Coordinators, 21st Century Equipment, Scottsbluff, Neb.

By Kim Schmidt posted on April 16, 2020 | Posted in Department Management

For the most part, the service departments at 21st Century Equipment’s 17 stores are operating as normal as customers prepare for spring planting, with one exception.

Increasing Your Parts Sales Through Your Service Department [Webinar]

By Kim Schmidt posted on April 25, 2019 | Posted in Department Management

As whole goods sales slowdown, there is added pressure on aftermarket financial performance. Customer and competitive forces are also major challenges for dealer profitability. WEDA Dealer Institute Trainer Kelly Mathison offers insights on improving performance and increasing profitability through interdepartmental cooperation between parts and service. [To view any of our webinar replays, you must be logged in with a free user account.]

Poll: Employee Needs

By Kim Schmidt posted on April 8, 2019

What department of your dealership has the largest need finding new employees?

People & Profits: The ‘Value’ of Relationships

By George Russell and Bill Hoeg posted on June 9, 2018 | Posted in Best Practices, Department Management

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?

More Articles Tagged with 'service department'

Farm Equipment Videos

Examining H&S’ Newly Updated Grinder Mixer

H&S Manufacturing Product/Marketing Manager Ron Zygarlicke explains the new features on the company’s freshly updated Grinder Mixer.

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