Items Tagged with 'service department'


Kim Schmidt

What You Taught Me About Productivity

Upon returning to the office from the Dealership Minds Summit this summer, our staff started planning how we’d turn all the great presentations into a solid report for this issue. Mike Lessiter came to me with a unique idea … let’s apply what we learned about tech efficiency, time estimates and service management to what we do here as editors.
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Generating Cash Part 3: Billing Efficiency & Warranty Losses in the Service Department

Trent Hummel, a consultant and trainer with the Western Equipment Dealers Assn.’s Dealer Institute recently gave a webinar for Farm Equipment where he explained how dealers should be taking down credit card numbers ahead of time, when to get OEMs to help pay for warranty losses and how to increase billing efficiency.
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