In the last several years, Kern Machinery transitioned to Charter Software's ASPEN dealership management system. Charlie Moe, corporate aftermarket manager with Kern Machinery of Bakersfield, Calif., explains how the capabilities introduced with the move to ASPEN have brought new efficiencies to the parts and service department and have enhanced the team's effectiveness and mobility.
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Always Planning Ahead for Parts & Service Success
Years with Operation: 5. Joined Kern Machinery after 20 years with AT&T in the cellular industry in various human resources, sales and general management roles.
Role: Oversees parts and service operations for all 4 locations and also champions Customer Experience, Branding and business promotions for the dealership. “I see myself in a support role for the overall enterprise,” Moe says.