Trent Hummel, a consultant and trainer with the Western Equipment Dealers Assn.’s Dealer Institute recently gave a webinar for Farm Equipment where he explained how dealers should be taking down credit card numbers ahead of time, when to get OEMs to help pay for warranty losses and how to increase billing efficiency.

In a recent webinar, Trent Hummel, consultant and trainer for the Western Equipment Dealers Assn.’s Dealer Institute, explained how dealers can maximize the benefit of their OEM return program, sell obsolete parts to the wholegoods department at a discount and have their technicians assist by upselling parts while on service jobs.

More and more farm equipment in Canada is coming in for service or trade that’s had its software tuned or emissions systems removed by a third party with the intention of boosting performance. In this special Canadian Equipment Dealer report, dealers were asked to offer their perspective on this issue.

Representatives have reintroduced two pieces of bipartisan legislation to relieve certain sectors of the trucking industry from the Federal Motor Carrier Association’s electronic logging device (ELD) mandate.

Tom Healy of Burnips Equipment discusses the most effective ways for managers and leaders to work with members of the dealership who have different personalities and attitudes.

Keeping your employees energized is an important part of running your dealership. Having energized employees increases productivity, improves retention and results in lower absenteeism. It also is important in improving ROI and creating higher customer satisfaction.