The Dealership Minds video series is sponsored by Charter Software.
Years with the Organization: 31. After working in the parts department for another John Dealership for 3.5 years, he joined the Kern Machinery parts department and has been there
Role: “A big thing for me that I believe in is you have a parts department, a sales department and you have a service department and you have to make those all chime together to make them go and I think that’s a big part of my role — to make that happen.”
Cultivating Supplier Relationships to Build Customer Loyalty
Communicating with Customers and Visiting When Necessary
Keeping the Parts Fill Rate in Line