Items Tagged with 'customer loyalty'

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Dealer Institute WEDA
Webinar Replay

Psychologically Speaking: Why Are Customers Loyal To Your Dealership? [Webinar]

The cliché is that customer service can be the differentiator between you and your competitors. But there is more — much more. Research is now telling us there are 10 psychological motivators that serve as the glue to bond your customers to your dealership. Learn more by participating in this insightful webinar. [To view any of our webinar replays, you must be logged in with a free user account.]
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Kanicki

Quantifying Brand Loyalty

We know from experience that farmers can be resolute in their steadfast dedication to certain equipment colors. When we initiated our first Ag Equipment Brand Loyalty study in 2010, we wanted to find out if what we were hearing from dealers and others about farmer brand loyalty was true. So, we surveyed a couple of thousand Midwestern farmers to gauge their feelings about brand loyalty. Are they or aren’t they?
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Conversations in Ag

Linco-Precision’s Skip Klinefelter Discusses Farming Equipment Sales

A gap in industry experience doesn’t equate to different challenges when proving the value of precision equipment and establishing a rapport with customers. Brenan Schneidermann, precision farming specialist for Town & Country Implement and recent college graduate, sits down with Skip Klinefelter, owner of Linco-Precision, to discuss the precision learning curve, generational approaches to customers and the need for patience when entering the industry.
A gap in industry experience doesn’t equate to different challenges when proving the value of precision equipment and establishing a rapport with customers. Brenan Schneidermann, precision farming specialist for Town & Country Implement and recent college graduate, sits down with Skip Klinefelter, owner of Linco-Precision, to discuss the precision learning curve, generational approaches to customers and the need for patience when entering the industry.
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Brand Loyalty Part 4: New Holland: No Gain, No Loss

Compared to the first brand loyalty study in 2011, New Holland has made great progress in cementing the allegiance of their farm customers. In that year, only 44% of farmers who considered New Holland as their primary brand of equipment said they were loyal. That grew by 19%, to 63% who declared themselves “brand loyal” in 2014. And that’s where it remains today, according to the results of Farm Equipment’s 2017 survey.


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