The Dealership Minds video series is sponsored by Charter Software.
Years with the Organization: 9 — Started as a parts counter employee and was promoted to parts manager after 2 years. Prior to joining Kern Machinery he spent 9 years working the parts counter of a farm equipment and auto parts company in Tipton, Calif.
Role: “Every team has to have a leader and that’s what I am for the parts department. You need to have someone you can bring your problems to, someone who can organize chaotic situations and get you going; someone who’s been in the business for a while, and someone, hopefully, who the team trusts, and I think that’s why I’m here.”
Helping 'Frontline' Employees Keep Customers Satisfied
Charting the Path to a Parts Manager Position
New Parts Department Employees Offer a 'Clean Slate'
Dealing with Zero Sales Parts and Parts Ordered in Error
Parts Department Management: Building Trust