Joe Alvarado, parts manager for the Delano, Calif., location of Kern Machinery, provides a few insights on how to deal with zero parts sales and how Kern Machinery deals with parts ordered in error.
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Helping 'Frontline' Employees Keep Customers Satisfied
Years with the Organization: 9 — Started as a parts counter employee and was promoted to parts manager after 2 years. Prior to joining Kern Machinery he spent 9 years working the parts counter of a farm equipment and auto parts company in Tipton, Calif.
Role: “Every team has to have a leader and that’s what I am for the parts department. You need to have someone you can bring your problems to, someone who can organize chaotic situations and get you going; someone who’s been in the business for a while, and someone, hopefully, who the team trusts, and I think that’s why I’m here.”