Richard Knott, parts manager at the Buttonwillow, Calif., location of Kern Machinery, talks about keeping the parts fill rate in line.
This interview is part of the Dealership Minds Video Series brought to you by Charter Software.
Cultivating Supplier Relationships to Build Customer Loyalty
Years with the Organization: 31. After working in the parts department for another John Dealership for 3.5 years, he joined the Kern Machinery parts department and has been there
Role: “A big thing for me that I believe in is you have a parts department, a sales department and you have a service department and you have to make those all chime together to make them go and I think that’s a big part of my role — to make that happen.”