Items Tagged with 'Parts and Service'

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Using Metrics & Incentive Programs to Optimize Aftermarket Revenue

Reed Allen, director of aftermarket for AgriVision Equipment, talks about how he implements incentive programs, tracks department metrics and uses mentorship to get the most from his parts and service departments.
With the importance of parts and service increasing as the ag economy continues to decline, making sure aftermarket operations are running at peak performance is key.
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Increasing Productivity and Efficiency Boosts Dealership Profits in the Age of Amazon

Kelly Mathison, a consultant and trainer at the Western Equipment Dealers Assn. Dealer Institute, discusses emphasizing interdepartmental teamwork and personalized, rather than automated online-based, service in ag equipment dealerships in order to maximize profits per hour.
“What are the two critical factors that really drive the financial success of your business?”
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Increasing Your Parts Sales Through Your Service Department [Webinar]

As whole goods sales slowdown, there is added pressure on aftermarket financial performance. Customer and competitive forces are also major challenges for dealer profitability. WEDA Dealer Institute Trainer Kelly Mathison offers insights on improving performance and increasing profitability through interdepartmental cooperation between parts and service. [To view any of our webinar replays, you must be logged in with a free user account.]
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People & Profits: The ‘Value’ of Relationships

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?


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George_Russell_Bill_Hoeg

People & Profits: The ‘Value’ of Relationships

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?


Read More
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Dealer Profile

Focus on Parts & Service Provides Blueprint for Success

After 50 years, vision remains true to founder’s principles at Huron Tractor.
When Jack VanBussel opened Huron Tractor in 1961 in Exeter, Ontario, he didn’t plan to fail but he understood the importance of a backup plan. So, the original building was designed as an automobile service station. If his dream didn’t turn out the way he expected, VanBussel reasoned he could always pump gas.
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