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Dealership Minds

Probing Questions Solves Parts Department Mysteries

By Mike Lessiter posted on February 7, 2011 | Posted in Department Management
An effective parts department, says Todd Lippens, can pinpoint a customer’s needs even when they’re too hurried to provide good information. “With cell phones today, farmers pick up and call immediately, even before thinking,” he says. At the Polo store, more than half of his store’s part transactions are handled by phone.
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Dealership Minds

Demonstrating the Dealership's Support

By Darrell Bruggink posted on February 7, 2011 | Posted in Dealers on the Move
While GPS and other precision technologies have made farming a lot easier, it’s also made farming a lot more difficult. It’s great when it’s working. But when it isn’t, it leads to a whole lot of frustration for the farmers that Darin Kennelly is trying to help.
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Dealership Minds

Keeping All the Moving Parts Moving

By Dave Kanicki posted on February 7, 2011 | Posted in Operations & Finance
Mike Robling’s responsibilities as the company’s parts assets manager appear straightforward enough: order the parts the stores need in a timely manner so they have ‘em when they need ‘em. Make sure they’re not carrying too much in parts inventory, but enough so that Birkey’s takes full advantage of the discounts and terms offered by Case IH.
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