Most dealer principals can recite their balance sheet in their sleep. They know how to build Financial Capital through disciplined operations, and they know how to manage Physical Capital — the trucks, the real estate, the shop tools, etc.

The pace of change in information technology is no longer linear — it is exponential. Artificial intelligence (AI) will increasingly influence the decisions made by our leaders, our administrators, and the rising generation of businesswomen and men who are stepping into leadership earlier than ever before.

For this ‘Leadership Lesson’, let’s look at how experience impacts the future of a business. My career path has led me into many businesses and many roles. Each step on the path brought new and challenging opportunities.

Everyone says our business depends on relationships. As we prepare for the future, will that change? The answer is no — but our focus must evolve.

Business advisors use the term “future proofing” to describe the discipline organizations need to prepare for generational success — economically, technologically and culturally.