Items Tagged with 'customer satisfaction'

ARTICLES

Leadership Lessons

Flying Your Dealership to New Heights

By Russ Green posted on May 24, 2023 | Posted in Best Practices

Have you ever seen the cockpit of a commercial airplane and noticed the instrument cluster that the captain and co-pilot monitor? Most commercial planes have over 100 instrument clusters or dials to guide the pilots’ actions.

Vermeer Selects Syncron to Enhance its Global Aftermarket Parts Pricing Operations

November 16, 2022 | Posted in Manufacturer News

Syncron announced that Vermeer Corporation, a global manufacturer of industrial and agricultural equipment, has selected Syncron Price to leverage pricing intelligence, optimize its current pricing capabilities, and improve customer satisfaction.

2022 Dealership of the Year: First Choice Farm and Lawn

First Choice Farm and Lawn's Guiding Principles

October 10, 2022 | Posted in Best Practices, Dealer News

One of First Choice Farm and Lawn’s guiding principles is staying positive and being their for their customers and doing the right thing — every time. Owners Ron and Don Parks discuss how they’ve instilled this mindset in the staff across all locations.

Leadership Lessons

Focus on Satisfied Customers, Not Customer Satisfaction

By George Russell and Bill Mayes posted on January 28, 2021 | Posted in Best Practices

The customer is king! The customer is always right! The customer pays all our paychecks! You’ve heard these things and you’ve probably said them many times. I know I have. So, how can I possibly hate customer satisfaction?

Dealership Minds

Maintaining High Standards of Service

By Sarah Hill posted on February 5, 2020 | Posted in Best Practices, Department Management

High standards are the key to success in any industry. But perhaps in the agriculture industry, those high standards are even more important for service providers, because there are so few customers to go around, and the pool gets smaller each year.

Dealership Minds

Building H&R Agri-Power’s Culture, Profitability

VP and COO Steve Hunt views his role as preserving H&R Agri-Power’s heritage along with building the effectiveness of its daily operations.

By Lynn Marcinkowski Woolf posted on February 4, 2020 | Posted in Best Practices, Operations & Finance

Steve Hunt holds a unique position at H&R Agri-Power of Hopkinsville, Ky., a 17-location employee-owned dealership. He’s vice president, chief operating officer, owner, son of the founder, father of a salesperson and a farmer. That vantage point helps him to be keeper of H&R’s culture and guardian of its profitability.

8 Factors for Cultivating & Promoting a Professional Culture of Excellence

By Kim Schmidt | Posted in Best Practices, Department Management

There are 8 factors that impact the dealership’s image. Five of them are internal and the other three are external. Together, these factors determine the image of your dealership and are thus directly tied to customer satisfaction.

Are You Submarining the Value of Your Dealership?

By Rex Collins posted on October 14, 2019 | Posted in Best Practices

Sometimes seemingly informed decisions have unintended consequences. A well thought out move designed to increase profitability or enhance operations can wind up having a negative effect on dealership value — and the value of your business is ultimately your most important consideration.

2018 Dealership of the Year: Reynolds Farm Equipment

Making a Commitment to Customer Satisfaction

July 13, 2018 | Posted in Best Practices, Dealer News

CEO Mitch Frazier and President Angela Hungate of Reynolds Farm Equipment (Farm Equipment’s 2018 Dealership of the Year) talk about the importance of customer satisfaction. It’s all about making sure every member of your team is truly dedicated to working together to give customers the best experience possible.

Failure to Communicate Can Lead to Business Failure

By Kim Schmidt posted on December 24, 2016 | Posted in Best Practices, Operations & Finance, Department Management

When employees know what is expected, it’s easy for them to succeed. On the other hand, when expectations aren’t made clear it’s hard for employees to meet those expectations.

More Articles Tagged with 'customer satisfaction'

Farm Equipment Videos

Baltimore Port Closure to Impact High Horsepower Tractor Imports & Exports

In this episode of On the Record, brought to you by Weasler Engineering, we look at how the Port of Baltimore's closure will alter the flow of high horsepower tractors in and out of the country. In the Technology Corner, Noah Newman talks about some changes coming to drone operation regulations. Also in this episode, Kazakhstan's potential for the North American ag equipment industry and what 2024 holds for the sprayer market.

Top Directory Listings

Yetter Farm Equipment

Built on 90 years of expertise, Yetter Farm Equipment leads the agriculture industry in designing effective and innovative equipment for residue management, seedbed preparation, precision fertilizer placement, harvest attachments, strip-tillage, and more.

Montag Mfg

Montag is the industry’s innovative leader for precise, accurate metering of fertilizer, seed and other nutrients. The Montag system has become the standard for deep banding of fertilizer. Montag is also pioneering the technology for cover crop seed application. The new Cover Crop+ is able to meter the smallest seed, and can be mounted to tillage implements, combines, plus Hagie sprayers and detasselers.

Finance Scope

Finance Scope is able to provide the best financing opportunities for equipment dealers and customers through a diverse mix of lending companies under one single platform. Our large group of lenders, allows for competitive rates regardless of credit scores. Additionally, dealers and customers have access to the industry’s best expertise surrounding finance and lease structures, for all purposes, within the agricultural and construction industries. We provide all of this into one online platform to provide our customers with the best available tailored finance solution for their equipment.