Items Tagged with 'customer satisfaction'


Dealership Minds

Building H&R Agri-Power’s Culture, Profitability

VP and COO Steve Hunt views his role as preserving H&R Agri-Power’s heritage along with building the effectiveness of its daily operations.
Steve Hunt holds a unique position at H&R Agri-Power of Hopkinsville, Ky., a 17-location employee-owned dealership. He’s vice president, chief operating officer, owner, son of the founder, father of a salesperson and a farmer. That vantage point helps him to be keeper of H&R’s culture and guardian of its profitability.
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Rex Collins

Are You Submarining the Value of Your Dealership?

Sometimes seemingly informed decisions have unintended consequences. A well thought out move designed to increase profitability or enhance operations can wind up having a negative effect on dealership value — and the value of your business is ultimately your most important consideration.
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2018 Dealership of the Year: Reynolds Farm Equipment

Making a Commitment to Customer Satisfaction

CEO Mitch Frazier and President Angela Hungate of Reynolds Farm Equipment (Farm Equipment’s 2018 Dealership of the Year) talk about the importance of customer satisfaction. It’s all about making sure every member of your team is truly dedicated to working together to give customers the best experience possible.
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And Now for the Good News…

You’ve seen the stats — dissatisfied customers will tell 8-10 people all about their pain, while positive experiences are shared only with 2-3 others.
OK, as a bonus for enduring my rant, I promised you a good customer service story. Gonna give credit where it’s due.
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