Moving organizations to the next level challenges dealership executives as they face higher expectations — customer, supplier and employee — as well as the need to compete by anticipating and preparing for industry and demographic changes. These factors, plus the greater scope of mergers and acquisitions, often forces experienced dealership managers to move from their traditional, management heavy responsibilities to a more leadership focused role.

Last Friday, 13 of us from Lessiter Media (publisher of Farm Equipment) attended the Global Leadership Summit. Less than a week after running our two events in Peoria, Ill., including the Dealership Minds Summit (DMS) and the National Strip Tillage Conference, it was good to be on “the other side” as attendees.

Moving organizations to the next level challenges dealership executives as they face higher expectations — customer, supplier and employee — as well as the need to compete by anticipating and preparing for industry and demographic changes. These factors, plus the greater scope of mergers and acquisitions, often forces experienced dealership managers to move from their traditional, management heavy responsibilities to a more leadership focused role.

How much of what we “know” is really true? How much is based on facts? Or is it just what we have always thought? Take the simple task of crossing the street.

How much of what we “know” is really true? How much is based on facts? Or is it just what we have always thought? Take the simple task of crossing the street.

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?

Under our 2018 theme of ‘Developing Human Capital,’ this article focuses on the right perspectives and practices to develop and engaged employees who create repeat customers profitably. It is written by one of my Machinery Advisors Consortium Colleagues, Bill Hoeg. — George Russell

Why do car dealers get less parts and service business after the warranty expires? Why are there so many independent repair shops to fix your car?

In this live webinar event, Ag Equipment Intelligence editor/publisher Dave Kanicki and George Russell, a founding member of the Machinery Advisors Consortium, share a first look at the results of the 2018 Big Dealer Report. [To view any of our webinar replays, you must be logged in with a free user account.]

This headline is based on a sign posted at my gym that made me think about your business, and my challenge to “Make 2018 the Year of Human Capital Development.” I started to think about the small things that you can do with your people to develop them and your dealership. Doing small things that lead to big things is a useful perspective for you to create change with your employees and colleagues. It provides an approach for you to do every day in order to create big improvements.