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Top Tips to Get Your Service Department Performing at Its Highest

Bob Clements shares his knowledge on how to bring your dealership’s service department to a high performing level.
Often times, dealer-principals and managers have difficulty fully understanding their service department. This leaves owners plagued with questions about how to solve problems that relate to the bottom line. Often a deeper look is required, along with an additional understanding of what is important to profits and efficiency.
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Valley Truck & Tractor: Planning Service Operations for the Long Term

In 2016, Valley Truck & Tractor achieved a parts and service absorption rate of 106%. According to the Western Equipment Dealers Assn.’s (WEDA) 2016 Cost of Doing Business study, the farm equipment industry average absorption rate was 64%, with an industry benchmark target of 80%-plus.
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