repair

Farm Equipment Soundbites

How Ziegler Ag Equipment’s Technical Department Supports Technicians & Customers

By Ben Thorpe posted on May 20, 2021 | Posted in Best Practices

In a recent interview Ed Neuberger, branch operations manager at Ziegler Ag Equipment, a 27-store AGCO and Claas dealer with stores in Minnesota, Wisconsin, Iowa and Missouri, broke down Ziegler’s technical department model and how it benefits both technicians and customers.

To the Point

The Right to Tinker

By Dave Kanicki posted on July 18, 2016

Early last year a heated debate was instigated by a gentleman who was frustrated by his inability to help his neighbor who was having service and repair issues with his new tractor (“The Next High-Tech Battle in Ag,” Farm Equipment E-Watch, Feb. 10, 2015).

To The Point: The Right to Tinker

By Dave Kanicki posted on July 18, 2016 | Posted in Dealer News

Early last year a heated debate was instigated by a gentleman who was frustrated by his inability to help his neighbor who was having service and repair issues with his new tractor (“The Next High-Tech Battle in Ag,” Farm Equipment E-Watch, Feb. 10, 2015).

Can Parts Turns Be Too High?

By Mike Lessiter posted on April 17, 2015 | Posted in Best Practices, Operations & Finance

Industry Q&A

'Free Service Information' Calls

October 1, 2014 | Posted in Best Practices, Department Management

How do you handle ‘free service information’ calls from people working on their own equipment looking for repair specs or other information instead of bringing it into the dealership for repair?

Technology for Profit: How Technology Affects Your Parts-to-Labor Ratio

By George Russell posted on August 26, 2014 | Posted in Product Innovations & Introductions

Do you use parts-to-labor ratio as a key benchmark in your operation? This important rule of thumb maintains that for every dollar of labor sales, your dealership should generate one dollar of parts sales. Both parts and service should be your dealership's most profitable departments and this ratio helps drive profits in both areas.

Dealership Minds 2014 Video

Leaning Back and Forth On Other Locations for Help

February 9, 2014 | Posted in Best Practices

As a 4-store dealership, each individual store at Champlain Valley Equipment has been able to lean on each other to get service work done. Aaron Keeler, Service Manager at the St. Albans, Vt., location of Champlain Valley Equipment (headquartered in Middlebury, Vt.), explains how this has worked in the past.