Items Tagged with 'customer service'

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Conversations with Ag Equipment's Entrepreneurs

How Gregg Sauder Built 360 Yield Center 1 Step at a Time

The following is the full interview between <em>Farm Equipment</em> editor Mike Lessiter and Gregg Sauder &ndash; the founder of two revolutionary ag technology companies, Precision Planting which was launched in the early 1990s and later sold to Monsanto, and his current venture, 360 Yield Center.
The following is the full interview between Farm Equipment editor Mike Lessiter and Gregg Sauder – the founder of two revolutionary ag technology companies, Precision Planting which was launched in the early 1990s and later sold to Monsanto, and his current venture, 360 Yield Center.
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2018 Dealership of the Year: Greenland Equipment

Using Regular Meetings to Establish a Clear Direction

Arther Lepp, General Manager of Greenland Equipment (Farm Equipment’s 2018 Dealership of the Year), talks about how he uses regular meetings to check in with his team and establish a clear direction for the dealership. Not only does this improve customer service, it also cultivates employee buy-in and a more engaging company culture.
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From the Desk of Kim Schmidt

Customer Service: Does It Really Matter?

Most business owners — and more specifically farm equipment dealers — would likely tell you that customer service and experience are important to the overall success of the business. I’d venture to say every dealer I’ve spoken with has prided themselves on the quality of service they provide the customer.
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If It’s Everyone’s Job, It’s No One’s Job

A recent <em>Rural Lifestyle Dealer</em> poll hints that dealers may be failing when it comes to the critical first moments of customer service.
A recent poll Rural Lifestyle Dealer ran addressed the topic of greeting customers and, while there was a clear-cut winner, it actually raised more questions than answers for me.
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In Case You Missed It: Top 10 Farm Equipment Industry Stories from December 2016

The On The Record newscast took the top spot this month, in which our editors settled some acquisition rumors surrounding Versatile, looked at the updated forecast for 2016 net cash farm income and net farm income, the challenges signal reliability pose toward the success of GPS and guidance systems, Deere’s 2016 fourth quarter results and Titan Machinery’s third quarter results for fiscal year 2017.
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