Items Tagged with 'customer service'

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Special Report

Young Growers Expect High Levels of Customer Service from Dealers

Although millennial growers may have different goals or approaches than farming veterans, they still want the same thing: excellent customer service and functionality.
As more young farmers are stepping into decision making roles in family farming operations, dealers will have to adjust how they interact with millennial customers.
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Wider World of Business

Practicing the No-Surprises Rule

Unless it’s a birthday party, marriage proposal or a public display of gratitude by a boss, most of us don’t like to be surprised. Some don’t even like to be surprised with those three happy events! What about unhappy or negative events, situations or circumstances in the workplace?
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Sauder
Conversations with Ag Equipment's Entrepreneurs

How Gregg Sauder Built 360 Yield Center 1 Step at a Time

The following is the full interview between <em>Farm Equipment</em> editor Mike Lessiter and Gregg Sauder &ndash; the founder of two revolutionary ag technology companies, Precision Planting which was launched in the early 1990s and later sold to Monsanto, and his current venture, 360 Yield Center.
The following is the full interview between Farm Equipment editor Mike Lessiter and Gregg Sauder – the founder of two revolutionary ag technology companies, Precision Planting which was launched in the early 1990s and later sold to Monsanto, and his current venture, 360 Yield Center.
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2018 Dealership of the Year: Greenland Equipment

Using Regular Meetings to Establish a Clear Direction

Arther Lepp, General Manager of Greenland Equipment (Farm Equipment’s 2018 Dealership of the Year), talks about how he uses regular meetings to check in with his team and establish a clear direction for the dealership. Not only does this improve customer service, it also cultivates employee buy-in and a more engaging company culture.
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